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  1. Some calls not dropping after caller hangs up

    No one's got any ideas on this? Has anyone seen it before? Can't imagine why it's only affecting DECT handsets...
  2. Some calls not dropping after caller hangs up

    And I've managed to capture a call that got stuck (left) and a call that went fine (right). Seems the DECT call isn't registering the BYE packet..... Not sure why there were 2 entries per call though, seems the first just went to the SIP IP and the 2nd to the SIP IP port 5060....
  3. Some calls not dropping after caller hangs up

    In fact, since taking a log of all the calls we're dropping I've only seen this happen between internal calls involving at least 1 DECT phone.... I'm not sure if that helps to shed any more light on the situation?
  4. Some calls not dropping after caller hangs up

    Hi, thanks for getting back to me so quickly. I'll answer as much as I can: 3CX version: Professional Perpetual 16.0.619 Server: Previously Windows and recently (after the problem started occurring) moved to Linux (unsure which flavour) Hosted: Yes, by our telco company who also provide our...
  5. Some calls not dropping after caller hangs up

    Hi, We have a managed 3CX on our MPLS network which previously has worked without any issue. Recently we swapped out the internet connection and router at one of our biggest sites, and ever since then we've encountered problems with our internal calls at that site. It only affects a small...
  6. What's the point in auto-creating a ticket AFTER the call has ended?

    This seems pointless. Why not have it create the ticket as the call is answered? Where is the agent supposed to write any of the information discussed on the call? They'll end up manually creating a ticket, just for another ticket to be created once they hang up. It seems like the CRM...
  7. CRM is creating contacts in my global address book - GDPR

    The all or nothing approach to the synchronisation is such a shame as it means the integration is unusable. I hope you consider changing this in the future. I'm sure other people are having the same issue.
  8. CRM is creating contacts in my global address book - GDPR

    Hi, We're looking at setting up a customer care centre which will handle calls for the business, and as such I'm looking at implementing a CRM. The whole company currently uses the 3CX phone system, and our new customer care centre will consist of 4 new agents/employees. I've taken a look at a...
  9. Incorrect CLI on some mobile phones, but not others

    When I ring a colleagues mobile phone from any of the phones in my business, it presents the CLI as the main SIP trunk number. However when I ring MY mobile phone from the same phones, it presents the correct caller ID (specified in the extension configuration on the 3CX). I have multiple...
  10. White compatible phone

    Hello, Does anyone know if there are any white VoIP phones that are supported for the 3CX phone system? I see the Snom 821 but also see that it's gone EoL. Are there others? Thanks, Tom
  11. Solved Forward extension on unregistered only

    Hi there, I just configured it on a test phone and it works great. Thanks for you rapid response @Panayiotis_3CX Tom
  12. Solved Forward extension on unregistered only

    Hi, I want to be able to set a particular phone to forward on unregistered only. I can see an option for ‘forward on unregistered or busy’, but I do not want to forward it if the phone is busy. Do you know if it’s possible to do this? The scenario is if the site has a power cut. I want to be...
  13. Digital Receptionist transfer music and MOH

    Hi. We're on 15.0.62928.5 I know I can change the on hold music, but I want all phones to play one audio file when someone is on hold, and a different audio file when the digital receptionist is transferring someone. Do you know if that's possible? Thanks.
  14. Digital Receptionist transfer music and MOH

    Can I specify a different digital receptionist transfer .wav file than the default MOH? I use the USprogresstone.wav file for when the digital receptionist is transferring a call to a ring group, but I would like all handsets to play a different file by default when they put someone on hold.
  15. Change system default voicemail greeting

    That worked a charm. Thank you both for your help. We ended up overwriting RECYAMSG with a new .wav file based on the original recording, with the last sentence cut off ("or press * for the operator"). We have the phone system in a data centre and it serves multiple sites. I would suggest that...
  16. Change system default voicemail greeting

    Hi, Is it possible to change the default voicemail greeting system-wide? Our 3CX is used for a number of different sites which do not have a common operator, and I would like to change the greeting so that it doesn't prompt people to "record your message and press hash, or press star for the...
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