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  1. Solved Switching from onprem to hosted

    I'm looking at moving off my old server and take 3cx off my plate. If I go hosted do I still manage the admin console MAC work or is that done by a partner? The company has 200 phones and 25 locations across the US and looking to grow. I'm not wanting to manage servers anymore so it's one less...
  2. 3CX Client doesn't ring

    dang bruh, this is a forum not a support ticket.
  3. 3CX Client doesn't ring

    My 3cx client calls out fine but doesn't ring or display anything on incoming calls. I've reinstalled. It's an iphone 8 and 3CX v16.0.641 any idea what i'm missing or could this be server side?
  4. SIP Provider

    I'm looking to move from former XO ESIP with an on premise 3CX and XO router to siptrunk.com. Any SIPTRUNK.com users out there who made the move to cloud SIP and can provide any recommendations before porting?
  5. V16 Update 6

    I see update 6 final but I'm not sure I understand what the update is needed for. Like other updates there are fixes and enhancements. Is this needed if i'm not interested in hosting?
  6. 3cx iphone app

    it's our on premise 3CX. so i have to sue VPN. But yes, i connect to VPN first then open 3CX app.
  7. 3cx iphone app

    Sorry, yes i have the app from the app store and scanned the QR code to register
  8. 3cx iphone app

    I'm using the web app on my iphone over VPN and can make calls but not receiving calls. is there a setting im missing? i even get the missed call in recent.
  9. Inbound Fax not coming through

    maybe something changed with v16. For the efax service to work do i need to setup the fax server? I have many functioning ATA devices. It's just this efax not working. what is the Fax server needed for? I don't use 888 for anything and it's not pointed to any DID
  10. Inbound Fax not coming through

    I don't see a log for it, but when i call the DID i get the fax tone.
  11. Inbound Fax not coming through

    no, i mean this
  12. Inbound Fax not coming through

    I don't see anything related to the fax
  13. Inbound Fax not coming through

    Does the efax service where you go to Inbound Rules, Send to Fax, select the extension, still supported? I'm not recieving faxes now. We had this issue years ago where it stopped working. This is not about the ATA's and fax machines. version 16.0.3
  14. Ring Group with External numbers

    inbound rules has an after hours option. You could create unique extensions in a ring group that ring specific mobile numbers simultaneously.
  15. reports history missing after upgrade

    where can i locate the history reports i had under all the saved daily reports? I upgraded to 16 and are missing.
  16. inbound requires 1 first

    I'm setting up a new 3CX with a SIP carrier and running into an issue with local calling. Locally, we can call with just 10 digits. Outbound works fine but inbound from my cell to the DID on the phone requires i add the 1 first. Is this a carrier issue or an inbound setting in the SIP setup or...
  17. Grandstream HT801 setup

    @JohnS_3CX, yes i did. its the provisioning method we use to configure that differed. I had to use the SIP ID and auth along with the provisioning link to our on prem 3cx. We provision our phones using the manual provisioning method.
  18. Grandstream HT801 setup

    finally got it working. I mirrored another one we had which requires additional info on the advanced settings tab for provisioning URL;s and the FXS Port tab for SIP server info and auth ID. Not sure why the instructions don't go into detail more with this. I mean how in the heck would one...
  19. Grandstream HT801 setup

    https://www.3cx.com/voip-gateways/grandstream-ht-fxs/#h.5g2pjfl5mwcl I followed this article step by step and cannot get the device to register. wanting to use as fax adapter. It doesn't seem to apply the .xml file that's uploaded. are there newer instructions? V16.0.2 3cx
  20. 3CX Update

    Did something change in the way 3CX update notifcations works? I'm at 15.5.15502 and had always shown additional updates at the top of the dashboard. It now says I'm up to date all the time even though i'm a couple updates behind.
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