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  1. Jesse Amos

    Fanvil PA2 provisioning

    Thanks for the reply. I have tried provisioning it like that and on V16U6 anyway setting the BLF as a BLF, Speed dial, or Custom speed dial and provisioning through 3CX does not change the DSS Key programming in the unit itself. I can make it work by manually programming it as a hot key, but...
  2. Jesse Amos

    Fanvil PA2 provisioning

    Thanks for the reply but that doesn't help. This 3CX page doesn't address provisioning the keys, or camera for that matter.
  3. Jesse Amos

    Fanvil PA2 provisioning

    I just picked up a Fanvil PA2 to see how it works with 3CX, and also picked up the PA2-KIT. The Kit contains a speaker, Mic, camera, and button. I'm wondering if anyone has experience provisioning these units with the kit. The Speaker and Mic are fairly straight forward, as is the headset...
  4. Jesse Amos

    Forwarding rules not behaving properly

    This happens on external calls only but yes this is what happens. Tried increasing the time to 300 sec but it still loops after about 6 seconds.
  5. Jesse Amos

    How easy for receptionist to transfer calls from Dashboard to other extension?

    Another option if the receptionist has a BLF for the extension she's transfered to on her phone is to just hit the flashing blf and that will answer the call, or user the softphone switch board like @3cxnub said, inside the switchboard the receptionist can also drag and drop the call onto their...
  6. Jesse Amos

    Inbound Routing - Forward to Answering Service?

    I would have the calls go to a dummy extension, with the mobile number set to the number of the answering service and the ring mobile option set. You should be able to direct calls there in the afterhours and break timer sections.
  7. Jesse Amos

    Forwarding rules not behaving properly

    So a system on the standard license has a weird issue with forwarding rules. Inbound rules send calls into Reception extension, and is set to forward external calls to a backup ring group after 23 seconds, then after another 23 seconds are supposesd to go to reception voicemail. What is...
  8. Jesse Amos

    Schedule Phone Firmware Updates

    can I do 1000+? I feel like I need to up this vote by 1000+
  9. Jesse Amos

    Ring Groups with Distinct Ringtones

    Yeah there are only two support staff, and they need to be able to get notification if they are already on the phone, I know from experience that the ALLOWUSEBUSYOPTFORGROUP doesn't have an analog for call queues.
  10. Jesse Amos

    Ring Groups with Distinct Ringtones

    Is it possible to have a distinct ringtone based on what ring group is being used? Here is the scenario, Multiple law firms with a shared support staff who are frequently away from their desk with headsets want to audibly tell which law firm is being called. Currently I have one firm using a...
  11. Jesse Amos

    One queue agent not receiving calls

    I had a user report that last night the primary queue agent did not receive any calls between 12am and 3am, but the calls were going to the backup agents in the queue. The problem is that the backup agents didn't realize the primary agent wasn't getting the calls so they didn't answer the calls...
  12. Jesse Amos

    Best Wifi/DECT cordless phone

    I've only really used the Yealink dect phones. No complaints. I've got a baseball stadium that uses them for the ground crew, and with a couple of extenders they reach the outfield, inside the stadium and in the stands with no problem. That being said a grandstream HT814 and a POTS DECT...
  13. Jesse Amos

    Outbound Caller ID

    well that was a packet cap directly on the 3cx box. Looks to me like a 3CX setting so not sure if teh provider's NOC will be able to track down that setting. I've been locked out of my partner portal all morning because of some sort of upgrade they appear to be doing. Opening a support ticket...
  14. Jesse Amos

    Outbound Caller ID

    Maybe? from what I can see the name is being set as the DID and the CLID Number is being set as the main number, not the DID. Not sure about DIM-L3 but I suspect we are trying to accomplish the same thing.
  15. Jesse Amos

    Outbound Caller ID

    So in my case I have these settings in the Outbound parameters of my SIP trunk and this is what the header looks like on an outbound call. The Display info has the CLID for the extension, and the From address has the CLID from the main trunk number. This doesn't look like the from address...
  16. Jesse Amos

    Outbound Caller ID

    I have a similar situation. I have a client that is a seniors residence with 30+ residents, each with a unique DID. I want to set the outbound CLID on a per extension basis. When Dialing mobile phones the pilot number on the DID is displayed, and when dialing my SIP lines at my office the DID...
  17. Jesse Amos

    Unifi Ubiquiti phones

    Mine all just worked without the SBC, but I'm only running 2 remotely at different sites and not a heavy load on them.
  18. Jesse Amos

    Unifi Ubiquiti phones

    Yeah my unifi phone has sat on the shelf since I originally bought it back in 2015 and did an evaluation on it. It was very out of date and the Unifi Voip controller wouldn't see it. It's all updated and working now but and I don't know, It's just as easy to provision it through the controller...
  19. Jesse Amos

    Unifi Ubiquiti phones

    More specifically to your point, make sure that Extensions->extension #->options->Disallow use of extension outside LAN is not checked. It is checked by default. On my Unifi phones it was Settings->sip service->Sip accounts->add account Server-> FQDN of server Username-> extension number...
  20. Jesse Amos

    3CX with 13 analog phones

    My supplier suggested I try a Yeastar TA3200 and TA1600 for a system I have where I require 46 analog connections. They are not supported either. I just installed it yesterday and while the first 15 extensions registered after manual config, there is something weitd going on when dialing out...
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