• V20: 3CX Re-engineered. Get V20 for increased security, better call management, a new admin console and Windows softphone. Learn More.

Search results

  1. techdummy

    *777 Echo Test

    Ok, I will try that.
  2. techdummy

    *777 Echo Test

    @cobaltit Also, there are no such issues when I dial *777 from 3cx client for windows. It works fine, the issue is only when I dial from Cisco Phones.
  3. techdummy

    *777 Echo Test

    I do have an outbound dial plan that starts with 7, but it is for numbers with length 9-13.
  4. techdummy

    *777 Echo Test

    I had done a factory reset before provisioning it, but that was long ago.
  5. techdummy

    *777 Echo Test

    Hi, Can the echo test be done using the IP Phones like Cisco SPA 3XX models, or is it only for 3cx windows clients/webclients? I tried dialing *777 from the IP phone and it shows dialing 7, and the message "number you are trying to reach does not exist". I'm dialing from a remote extension...
  6. techdummy

    Solved Spa Phones doesn't register

    Thank you for the help. The phone is working now. It was actually a minor issue, but something my colleague failed to notice. I had a check by moving the phone behind a different router and the phone registered immediately. So it was pretty obvious that the issue is with their network. We had...
  7. techdummy

    Solved Spa Phones doesn't register

    Also, in the provisioning tab under extension settings(3cx) I had changed the default interface to FQDN, and in the phone page(on spa web page) Ext1 > Proxy and Registration > Proxy, I provided the FQDN of the 3cx server.
  8. techdummy

    Solved Spa Phones doesn't register

    @leejor It was first using the Public IP, and now I have changed it to the FQDN. It wasn't registering with the Public IP either. I believe the time showing in the set is wrong, so im guessing the NTP server wasn't set. But it has previously worked with the same. So, I don't really understand...
  9. techdummy

    Solved Spa Phones doesn't register

    @leejor the incident happened when I was on leave and they told all this today. I cant see any logs from that day as the logs are saved for only 3 days as per the settings I've provided in 3CX. Its already been 4 days since. As far as the phone is concerned, it hasnt registerd back. It shows...
  10. techdummy

    Solved Spa Phones doesn't register

    @leejor nothing has changed in the server side, on the remote location the user told they had done just a reboot. I will check with them on this. " DND change request to dndOFF is ignored - same state is charged already Starting DND change transaction to dndOFF requested from configuration...
  11. techdummy

    Solved Spa Phones doesn't register

    The thing is it is used to work fine, strangely it has stopped working now.
  12. techdummy

    Solved Spa Phones doesn't register

    @Saqqara @leejor the phone model is Cisco SPA 504G.
  13. techdummy

    Solved Spa Phones doesn't register

    Hi, We are using 3CX v15.5 SP6. Lately the Cisco SPA phones doesn't register outside the network(remote location). The remote phone is behind a router and nothing else. Can someone please let me know how I can register the phones with the 3cx server? Thank you.
  14. techdummy

    Recording for Video Calls

    I know web meetings can be recorded, it is just that my managers aren't comfortable with the recordings being with 3cx. If 3CX hadn't informed that the calls will be stored and later deleted, I think they wouldn't have had any issue with webmeetings. Now that they know it they aren't really fond...
  15. techdummy

    Recording for Video Calls

    @YiannisH_3CX thank you for the reply. The option should have been there though. Now, we can only get the audio of the calls and not the video, which is a pain. Is there any workaround to achieve this?
  16. techdummy

    Recording for Video Calls

    Hello, When we make a video call using the webclient, the recording is send to the registered email as a link. When we elevate a call to video call from the windows Client, we are not being send the link to download the video call. Can someone please tell me if there is a way to get the...
  17. techdummy

    failover scheduled backup / restore schedule

    This is the normal scenario. Logs are never going to be in sync, unless you do backup and restore manually.
  18. techdummy

    Support during Christmas and Newyear

    Hi, Since Christmas and Newyear are almost here, I would like to know the dates on which 3CX support wont be available. Thank you.
  19. techdummy

    Provisioning Polycom VVX remotely with SBC

    I'm not sure about the particular model, but usually the things that we provide in the admin page is the same. User ID, Password, Server IP and Port number.
  20. techdummy

    Solved Outbound calls showing Main Trunk Number Instead of

    Thanks but Voiptalk is our primary trunk and this was chosen mainly because it was a 3cx supported career back when we switched to 3cx. It was only later Voiptalk became an unsupported career, right now we aren't very keen in changing the providers. About the issue, the reason was that we were...
Get 3CX - Absolutely Free!

Link up your team and customers Phone System Live Chat Video Conferencing

Hosted or Self-managed. Up to 10 users free forever. No credit card. Try risk free.

3CX
A 3CX Account with that email already exists. You will be redirected to the Customer Portal to sign in or reset your password if you've forgotten it.