• V20: 3CX Re-engineered. Get V20 for increased security, better call management, a new admin console and Windows softphone. Learn More.

Search results

  1. bsc-computer

    backup fails suddenly with Bad IP connecting.

    The issue is not related to 3CX. The solution has been found and was indeed related to our FTP server. The error occurred only for customers who have multiple internet connections on their firewall, and NAT does not correctly separated the lines. From the perspective of the FTP server (VSFTP)...
  2. bsc-computer

    backup fails suddenly with Bad IP connecting.

    >What is your FTP server? vsftp I have seen the link too https://serverfault.com/questions/1018283/425-security-bad-ip-connecting-when-trying-to-connect-to-ftp-server-behind-load >Where is located your FTP server? datacenter >do you manage the FW rules for incoming connections? not at customer...
  3. bsc-computer

    backup fails suddenly with Bad IP connecting.

    no IPV6 only IPV4 telephone system is untouched. firewall I have to ask. is not within our control.
  4. bsc-computer

    backup fails suddenly with Bad IP connecting.

    since 11.09.2023 backup from a customer fails. The backup is carried out via FTP. Many other customers also successfully write the 3CX backups to the same FTP server. FTP server can be reached via ping from 3CX Server Terminal. Version 18.8. Build 935 message is: Your 3CX backup failed due to...
  5. bsc-computer

    read Voicemail status of extension with C# in CFD

    find this older thread which shows the exact problem https://www.3cx.com/community/threads/voicemail-xml-files-no-more-v18u2.86344/#post-407470 A concrete solution proposal from 3CX on how to get the "HEARD" status now in CFD would be great.
  6. bsc-computer

    read Voicemail status of extension with C# in CFD

    Same problem here. This unannounced change from 3CX is really annoying. After updating a large customer to V18 yesterday, we had to do a rollback to V16. @VoIPTools Are you ready to share your knowledge with us? thanks in advance.
  7. bsc-computer

    How get the lastname of calling extension

    Hi all, internal caller calls against a CFD-Script. How can we get the firstname and lastname of this calling extension inside CFD-Script?
  8. bsc-computer

    Call queue don't play intro if no active agent available

    This customer is pretty fussy. They will have music on hold also during welcome prompt is playing. We try to satisfy them with an upstream IVR. Nevertheless checkbox "full intro prompt before calling agents" doesn't work as expected.
  9. bsc-computer

    Call queue don't play intro if no active agent available

    Don't work, because customer definitely will have music on hold. In my opinion it's a bug. When "Play full intro prompt before calling agents" is checked the wav have to play
  10. bsc-computer

    Call queue don't play intro if no active agent available

    Scenario: CallQueue1 - Plays a greeting to the caller - Plays Music on hold - "Play full intro prompt before calling agents" is checked - only one agent (desk clerk) - "Destination if no answer" goes to call queue "CallQueue2" CallQueue2 - Plays no greeting to the caller - Plays Music on...
  11. bsc-computer

    Zoho Integration

    This could be a reason. Customer is using Zoho one https://www.zoho.com/one/business-software.html it's possible to use zoho one with 3CX?
  12. bsc-computer

    Zoho Integration

    we have nearly the same error as written above. responsible Server returned a non successful status code - HTTPStatusCode=BadRequest - Reason= - Content={"code":"INVALID_QUERY","details":{"reason":"the field is not available for search","api_name":"Home_Phone"},"message":"invalid query...
  13. bsc-computer

    Zoho Integration

    Same problem here. We try this suggestion. btw, our customer has had contacted Zoho support. The answer from Zoho-Support below. It seems, 3CX should talk with Zoho for a better cooperation. ---- Zoho Support Message Sorry to disappoint you. Please note that as of now you can only use the...
  14. bsc-computer

    problem with predictive dialing txt file.

    >Please remember that when the 3CX Call Flow Server service starts, you need to make a call to wake >up the dialer. If you don't do this, the dialer will not start. How we can start a dialer from another script? How we prevent to start many different instances of a dialer?
  15. bsc-computer

    CFD V15 to V16 cannot be accessed with an instance reference

    Hello edossantos, thank you for your assistance. "public void" instead of "public static void" is the solution. I think it is worth to be included in https://www.3cx.com/docs/manual/cfd-troubleshooting/#h.5bq8s76szd0
  16. bsc-computer

    CFD V15 to V16 cannot be accessed with an instance reference

    Hi all, we have converted a CFD script to V16. Also we followd every rules from https://www.3cx.com/docs/manual/cfd-troubleshooting/#h.5bq8s76szd0 After removing the namespace from C#-ScriptFile and CFD "Execute C# File" we got an error for every "Execute C# File. error is like this...
  17. bsc-computer

    DateTimeCondition doesn't take global Holidays

    Hello Ernesto, at a SIP-Trunk can only specific office hours be configured. We don't know any other possibility setting holidays except global holidays under Settings > Timezone & Office Hours Settings. What did you mean with "use global holidays or the particular holidays for a SIP Trunk"?
  18. bsc-computer

    DateTimeCondition doesn't take global Holidays

    Using DateTimeCondition in CFD works fine. But it seems in branch "Out of Office hours" the global holidays aren't included. We expected that global holidays are also included in "Out of Office hours" How can we use global Holidays in DateTimeCondition?
  19. bsc-computer

    3CX v16 Reloaded: Alpha 2 Lands

    What about Call Flow Editor in V16? We can't integrate a CFD Script in Queues. The little expansion in IVR isn't a useable alternative. CFD is still needed!
  20. bsc-computer

    CFD app all calls reported unanswered

    Interesting information. Can CFD apps in V16 be used with the same functionality as before?
Get 3CX - Absolutely Free!

Link up your team and customers Phone System Live Chat Video Conferencing

Hosted or Self-managed. Up to 10 users free forever. No credit card. Try risk free.

3CX
A 3CX Account with that email already exists. You will be redirected to the Customer Portal to sign in or reset your password if you've forgotten it.