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  1. Makecall not working

    A strange problem has started happening with our phones. I can dial an external number direct from deskphones (Fanvil X4) and it works. But when dialling the exact same number from the 3CX client (in CTI mode) the deskphone will play makecall music for a second or two, then hang up. See this...
  2. iPhone App - re-provision on startup

    I'd like the ability to make changes to the iPhone 3CX app centrally. ie - when someone opens the app on their iPhone, it automatically downloads new configuration and updates the client. I thought the "re-provision on startup" option controlled this but it appears to have no effect. Anyone...
  3. Audio Delay during call

    Yes, I'm beginning to lean towards an issue with the Fanvil X4 phones. The one Fanvil X5 phone I have works perfectly. I'm currently liaising with Fanvil support. If and when I get a fix, I'll report back.
  4. Audio Delay during call

    Phones are configured as local. I've been doing more tests. The below results are from the exact same phone call... I dialled a Fanvil X4 from a Fanvil X5 via direct IP calling. I ran “Web Capture” from the X5. Attached PCAP file 14-9-18-x5 Mean jitter was 0.09ms Max delta was 20.59 These...
  5. Audio Delay during call

    I'm still battling an issue we have with our Fanvil phones... At the start of calls, users experience a brief loss of audio. Sequence of events - User dials a number During the ringing stage there is sometimes a brief loss of audio When phone is answered, first second or two everything is...
  6. What is the significance of "LOCALSUBNETS" in parameters

    Hi Yiannish I auto provision the handsets. When I do a wireshark trace I don't see traffic going to the firewall, I only see traffic going between the PBX and handsets. So is it completely true that our deskphones are routing via the router? As a test I've been using the 3cx softphone this...
  7. What is the significance of "LOCALSUBNETS" in parameters

    a bit of background to my question. We have 3CX 15.5. Using Fanvil X4 phones. Our server and phones live in the subnet 192.0.0.0/21 We have a an audio problem with our phones whereby at the start of some but not all calls we suffer a brief audio drop. Regardless of if the call is internal or...
  8. Updated to 15.5.13103.5 - now cannot reprovision

    Upon investigation, I've noticed that the "Server Address" for "Static Provisioning Server" in the phone UI has changed from http://192.0.0.210:5000/provisioning/....... - this taken from an old phone before upgrade. to 192.0.0.210:5000/provisioning/....... - note the missing http:// Could...
  9. Updated to 15.5.13103.5 - now cannot reprovision

    I've updated 3cx to 15.5.13103.5 I edited the default phone template for our fanvil phones as per normal. But now when I hit the reprovision button, the phones won't reprovision. They simply do nothing. I can restart phones from the 3CX console, so I know communication is good. Any ideas?
  10. Fanvil X4 FW: SP5 or higher version is required!

    OK. Just out of curiosity, is there anywhere that'll tell me the specific features on the Fanvil phones that are enabled as part of this upgrade? Purely for reasons of deciding whether it's worth it to upgrade 3CX and the Fanvil phones.
  11. Fanvil X4 FW: SP5 or higher version is required!

    The 3CX console is alerting me to a firmware upgrade for our Fanvil phones. But when I go to perform the firmware upgrade, it tells me "Fanvil X4 FW: SP5 or higher version is required!" What does this mean?
  12. Can't dial external numbers from 3CX Client

    I can't initiate external calls from the 3cx client. If I dial a number from my fanvil handset, it works. But if I dial the exact same number from the 3cx client, it doesnt work. Getting this in the logs... 21/06/2018 11:58:51 - Call to T:Line:10000>>*****@[Dev:sip:10000@*****:5060] from...
  13. Solved Incoming Audio Pausing during call

    I seem to be having the same issue, although the audio drop out occurs at the start of the call. It's been working fine for ages...this problem has started over the past few weeks.
  14. Loss of audio during start of call

    Suffering issues with loss of audio for a second or two at the start of call. Sequence of events... Person makes a call Other end rings Receiving end picks up Both ends get audio very briefly at start of call - perhaps for a second. Both ends then experience a second or two of no audio. Call...
  15. Bad audio when overseas

    Yes - I've done quite a lot of reading on UDP v TCP when it comes to voice communication. I appreciate the advantages and disadvantages of both. It very well could be bad internet connections in those foreign countries and my theory is this could be exacerbated by UDP's lack of packet...
  16. Bad audio when overseas

    We have a number of staff members that travel overseas from our UK office. They travel to places like Vietnam and Bangladesh. They want to use the 3CX client on iPhones to keep in touch with the UK office. I am receiving reports of very bad audio when they do so. Jitters, breaks in audio, etc...
  17. Implemented Emoji icons & File Transfer via 3CX chat

    +1 for emojis
  18. Display who picked up call - reinvite

    Yes - I've done this already. In case anyone stumbles across this thread and would like to upvote this feature https://www.3cx.com/community/threads/display-who-picked-up-call.54595/
  19. Display who picked up call - reinvite

    Ah, I see. So in effect the 3CX client has a kind of workaround. At least I can now stop scratching my head as to why one was working and one wasn't. I'm keeping my fingers crossed this is added to a later version of 3CX, as I have loads of users missing this feature from our previous Mitel...
  20. Display who picked up call - reinvite

    If an internal user is calling another internal user, and that call gets picked up by a different user, the calling phone still displays the person they called as opposed to the person who picked up. I'd instead like the phone to display the name of the person who picked up the call. Is this...
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