• V20: 3CX Re-engineered. Get V20 for increased security, better call management, a new admin console and Windows softphone. Learn More.

Search results

  1. SIP Registration Failed - Odd Issue

    I will look at doing the trace, but since we are no longer receiving the error since changing to STUN it may not help. I will familiarize myself with this though in the event it occurs again.
  2. SIP Registration Failed - Odd Issue

    The IP address itself did not change recently, but the router that it was assigned to did. Would this effectively need the same change? And if so, is it safe to change back to static?
  3. SIP Registration Failed - Odd Issue

    I will look at the links. We use registration based authentication.
  4. SIP Registration Failed - Odd Issue

    So I have ran into a bizarre issue I was hoping the community could help with. I came in this morning to our SIP lines down.... Needless to say it wasn't a great morning! So it looks like the SIP lines kept giving the error: Call or Registration to $$$$$$$$ has failed...
  5. 3CX Hold Music Not working with verified files

    When on WIFI, are you on the same network as the 3CX server? If yes, then it sounds like an issue with the traffic not getting back to the phone server when on cellular. You mentioned Beta, did it ever work?
  6. 3CX Hold Music Not working with verified files

    Yes, anytime I click the uninstall button it makes me very nervous. No matter how many backups I have in place. This specific customer was on 12 so I had to uninstall/install multiple times to get them to 15. Speaking of this process, I wonder if 3CX plans to keep this process long term or if...
  7. 3CX Hold Music Not working with verified files

    Okay so maybe you can help with this =. Doing a little digging and apparently it appears I overlooked the services earlier. All services are running, but the AudioProvider service is missing. Looking at the working system, that service is present. Doing a little research on this missing service...
  8. 3CX Hold Music Not working with verified files

    To add to this... I took the onhold.wav file provided by 3CX and added it to a playlist. Then I set that playlist to the General MOH and it will not play. This tells me there is something wrong with the Playlist functionality and not the audio files themselves...
  9. 3CX Hold Music Not working with verified files

    It really is bizarre. Unfortunately, hold music is pretty important to this customer so hopefully we can figure something out! Anyone else have any thoughts?
  10. 3CX Hold Music Not working with verified files

    Yes, all services are running. If I set the Music file 0 (Settings > Music On Hold Settings) back to the default "onhold.wav" it works properly. Can you clarify on what you mean the voicemail extension audio? I assume the voicemail audio is working correctly as this is a fairly large customer...
  11. 3CX Hold Music Not working with verified files

    So we have a customer that we just upgraded to the most recently release of 3CX 15.5 last weekend. The server is running on a Windows server 2012 R2 VM, running on a 2012 R2 host. We upgraded them from version 12 to 15.5 (not directly, we went to 12.5, then 14, then 15)... So when the customer...
  12. Registration Issue with VPN connected Yealink phones

    Not while troubleshooting. We can run pings and see persistent traffic successfully across. That is not to say the VPN doesn't drop for a second before we see the phones fail to register. But when we begin troubleshooting, and trying to get the phone to register, the VPN is up and consistent. We...
  13. Registration Issue with VPN connected Yealink phones

    Everything is routed correctly. The VoIP phones are just a small part of what these remote sites rely on for connectivity. There is full communication and I can even scan and see the correct ports open on the phone server from the remote site. I can access the web portal of the phones...
  14. Registration Issue with VPN connected Yealink phones

    So we have ran into an issue that I am stumped on and am hoping for some help. We have several customers that have 3CX phone systems. 3CX versions ranging from 12 to the 15.5. Several of our customers have remote sites. They are connected via VPN with Mikrotiks and routed. All traffic between...
  15. Odd Voicemail not configured problem

    Hey Craig, sorry for the delay on this. So I was able to remove all of the 127.0.0.1 routing from the call groups (mentioned by leejor). This was from the cell app and the PUSH being setup. I disabled that from all extensions and these went away and the issue still persists. You mentioned...
  16. Odd Voicemail not configured problem

    Apologies for the delay, I just left the office for the day. I saw that as well and thought that was relevant but what is odd is I can remove the callgroup with that extension (the third call group) and still have the same issue. The 127.0.0.one actually goes to the push service as listed...
  17. Odd Voicemail not configured problem

    Just did, sorry I was looking for a PM option and conversation didn't allow me to attach the whole section.
  18. Odd Voicemail not configured problem

    Ring group 8000 - Ext 2101 and 2103 - Forward to ring group 8001 if no answer within 7 seconds Ring group 8001 - Ext 2102, 2103, 2101 - Forward to ring group 8003 if no answer within 17 seconds Ring group 8003 - Ext 2102, 2103, 2104, 2105, 2106, 2101 - If no answer in 20 seconds, send to an...
  19. Odd Voicemail not configured problem

    I will do some more testing. I actually removed all but a couple phones from the ring groups and it did not seem to fix it. I could even change the respective users in the ring groups and would get the same behavior. There doesn't seem to be a common extension that is causing it.
Get 3CX - Absolutely Free!

Link up your team and customers Phone System Live Chat Video Conferencing

Hosted or Self-managed. Up to 10 users free forever. No credit card. Try risk free.

3CX
A 3CX Account with that email already exists. You will be redirected to the Customer Portal to sign in or reset your password if you've forgotten it.