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  1. ESQ_IT

    3cx v20 softphone gives "unknown host" when entering on-prem FQDN as URL

    Thank you Oleg. I will try that next time
  2. ESQ_IT

    3cx v20 softphone gives "unknown host" when entering on-prem FQDN as URL

    I got it to work by adding ":5001/webclient " to the server URL. Thanks.
  3. ESQ_IT

    3cx v20 softphone gives "unknown host" when entering on-prem FQDN as URL

    We have the same issue here. Anyone?
  4. ESQ_IT

    Changing Name on a phone extension reverts back after a day

    @JohnS_3CX Yes, the extension itself changes names. It also changes the email and the caller ID. I was able to determine that it is definitely related to the 365 sync in our situation: - Extension XX shows 'Synced with Microsoft 365' - I remove the previous user for that extension from the list...
  5. ESQ_IT

    Changing Name on a phone extension reverts back after a day

    Ours reverted once again. At this point, I will go to our normal method of fixing which usually involves a factory reset of the phone and then assigning the extension again. I am not sure what has caused it to revert this time...
  6. ESQ_IT

    Changing Name on a phone extension reverts back after a day

    ^ if the issue is c) for your environment, it is good to ensure that you double-check the 'Outbound caller ID' field within the extension that is being problematic. For our most recent event, the extension got reverted to the previous person's details and the 'Outbound caller ID' got changed...
  7. ESQ_IT

    Changing Name on a phone extension reverts back after a day

    @JohnS_3CX Hi John; We have recently been having these issues as well within our environment. I have only had it happen on two occasions under my watch (albeit multiple times for those phones/users), the most recent was last week. I have checked our settings and we do not have 'Enable...
  8. ESQ_IT

    Services to auto-restart on crash (Linux and Windows)

    We are running latest stable version (16.0.641) and the SIP service crashed for the 1st time today. I hope it doesn't happen very often and 3CX release a fix for it soon. Here are the log details: Sep 3 11:01:41 server-3cx kernel: [3074366.611084] 3CXPhoneSystem[14476]: segfault at 83c ip...
  9. ESQ_IT

    Change ringtone for all members of existing Call Queue

    Hello YiannishH_3CX , I was fiddling around and found that if I change the ring tone on the Phone's UI then it applies the correct "Default" tone. Before I updated to V6 I have tried this and it would not apply. I will look at using the default template in future, to build custom ones for our...
  10. ESQ_IT

    Change ringtone for all members of existing Call Queue

    Hello We performed the upgrade to V6 over the weekend and I was able to make the change to "Use Custom Ringtones Per Queue" as per your suggestion. However under the Extension settings / Phone Provisioning tab, I do not see any option for assigning a different ringtone per queue. I have attached...
  11. ESQ_IT

    Change ringtone for all members of existing Call Queue

    Thanks for the quick reply, I will schedule in the update for afterhours ...
  12. ESQ_IT

    Change ringtone for all members of existing Call Queue

    Our Front-end staff have 4 phones connected to 1 existing Call Queue, they have requested that we change the current ring tone to another. I have tried this through the phone's UI interface but it makes no difference. I have gone into the Call Queues and within the editing screen but have not...
  13. ESQ_IT

    Solved Breaking cloned phones and removing MAC addresses

    Hello OK, it does look like removing both as you suggested is the way to go. Once the single phone was removed, then I went in on 3CX and reprovisioned the correct single phone. Thank you all for your assistance.
  14. ESQ_IT

    Solved Breaking cloned phones and removing MAC addresses

    O.K. I just tried that, it did not give me an option to delete one phone or the other, it just deleted both. :-(
  15. ESQ_IT

    Solved Breaking cloned phones and removing MAC addresses

    Thanks for the reply, our custom templates have been in use for a number of years, I am unsure how this relates to not listing both phones, or how the 3CX does not have an ability to delete a phone from the extension, or at lease I cannot find anywhere where this can occur. Is there a database...
  16. ESQ_IT

    Solved Breaking cloned phones and removing MAC addresses

    So if I go to the Phone's UI, and delete the agent from there, then do a factory will it clear the MAC from the extension? Unlike previous versions where you could see both MAC addresses where you could remove them there seems to be no way to do so in this current version. As I mentioned in the...
  17. ESQ_IT

    Solved Breaking cloned phones and removing MAC addresses

    Unfortunately it does not list both phones in the drop-down, only list the softphone client, and then instead of both physical phones it only shows our custom template assigned one.
  18. ESQ_IT

    Solved Breaking cloned phones and removing MAC addresses

    One of our extensions has been assigned 2 Yealink T42 phones, so when a call comes in it rings on both, (not a ring group). When I look at the extension under the Phone Provisioning tab it only shows 1 MAC address/1 phone, but when I look under phones it shows 2 phones, 2 IPs and 1 MAC. What I...
  19. ESQ_IT

    Need Waterproof/Rugged Phone for High Heat/Humidity location

    Well that does look interesting and may fit the bill. How about compatibility into a 3CX system? Easy to do? Thanks for the reply. Appreciated
  20. ESQ_IT

    Need Waterproof/Rugged Phone for High Heat/Humidity location

    Thank you for the links. Yes I think you are right it will be difficult to find a "Deskphone"...
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