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  1. calls dropped after session-expires is reach

    Hello, conference phones (grandstream GAC 2500) calls are been dropped with 488 Not Acceptable Here. The scenario is: phone-----------------------------------------------------------3CX----------------------------------------SIPTruk INVITE (no sesión-expires) ->...
  2. Logs information

    Thanks Yanni, is there a document that describes the purpose of each log? e.g.: xxxx.log contains signalling messages, yyyy.log contains media resources assignation, zzz.log http requests, etc.
  3. Logs information

    I got your point Craig. But I disn't really open the post to solve a certain issue, I would like to know how 3CX logs works. If they are useful to troubleshoot some signalling, media or provisioning issues. From your answer, I understand that wireshark capture is one (the best way) to...
  4. Logs information

    Thanks Craig, are there any internal logs that I can check? I've seen a manual for the tool 3CX log viewer but I've not find where are the logs neither their description. Regards, Luis Carlos
  5. Logs information

    Hello, Is there any manual explaining the logs that can be used to troubleshoot the different services? I would like to know where are the signalling logs containing all SIP messages, media resources assignation or provisioning messages. For example: If Yeahlink is provisioned but It is not...
  6. Call Queue - estimated waiting time

    +1
  7. one-way audio: 3CX not progress audio packets

    Hi, thanks for your answer. I'm adding some comments: [It could be that the phones are directing the media rather than 3CX and as a result the RTP stream is not seen] No, Yeahlink sends media to 3CX and also SBC sends media to 3CX. [In the extension settings, as well as the trunk settings of...
  8. one-way audio: 3CX not progress audio packets

    Hello, 3CX is receiving RTP traffic from Trunk SIP but it is not progressing it to the registered device. The scenario is the following: Yeahlink phone -> 3CX -> SBC -> TDM (yeahlink, 3CX and SBC are in the same network) we would like to not anchor the media in 3CX so uncheck "PBX Delivers...
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