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  1. How can I change call recordings file name format?

    Hi, We have a problem with backing up our call recordings because the characters "[" and "]" which are present in the default file name format ([<name>]_<ext>-<phone_nr>_<timestamp>(<uid>).wav) are not supported by our backup tool. Is there a way to change the default recordings' filename...
  2. Detect when a call is picked or rejected

    @edossantos Thanks a lot for the help. warm regards, ZS
  3. Detect when a call is picked or rejected

    Hello all, Thanks for all the help you provided till now. We are building an outbound dialer. We have two scenarios where we want to implement the following: We are calling our clients through the outbound dialer. Let's consider we take the number of the clients from a text file for now and...
  4. Get the outbound dialed number - when not answered

    Hello, Thanks for your reply. Perhaps the question was not very clear (sorry about that!). We're actually doing what you suggested: Via the Digital Receptionist we capture the caller's input and redirect them to a queue, say Q1. The challenge for us is how to capture the number (via a voice app...
  5. Get the outbound dialed number - when not answered

    Hello all, We have a scenario here, We are designing an automatic outbound dialer, there is one condition that if the customer receives the phone call and doesn't input any number from the keypad (please note: if the customer press #1 - it diverts to a different call queue and so on...) there...
  6. Identify weather a human voice or a voice mail

    Hello everyone, We have a question. We are trying to make an application in 3CX which can call customer automatically. We want to include to it a logic or find a way to identify when 3CX calls a customer(automatically) then the system should be able to identify the customer's voice and transfer...
  7. Smart enough to know if the number was called already

    @edossantos Clear. Thanks.
  8. Control the call flow at any point of time

    @edossantos Thanks for your tips. We've tried using a Global parameter and it's working well. This thread can be marked as solved.
  9. Identify weather a human voice or a voice mail

    Hello everyone, Is there any way how to accomplish the task asked above? regards, ZS
  10. Control the call flow at any point of time

    Hello all, We are trying to make an outbound dialer with the help of the example https://www.3cx.com/docs/cfd-creating-outbound-dialer/ Now, we know that we can put a date-time condition to control the call flow for a definite time and date. But we want a bit different from that. We would like...
  11. Smart enough to know if the number was called already

    Hello all, We are designing an outbound dialer and testing it in a test environment which should be able to call different customers. But things are not as we expected. We have given a single phone number to call for sake of testing - in "Make a call component". After we have uploaded the app...
  12. Can we alter configuration while a call is on progress?

    Hello all, We are trying to create an outbound dialer with the 3CX which can get the numbers from a text file and call. Now, the question is that what if we want to add or remove numbers to the call list in the text file while there are some calls in progress - will it affect the ongoing calls...
  13. Identify weather a human voice or a voice mail

    Hello everyone, We have a question. We are trying to make an application in 3CX which can call customer automatically. We want to include to it a logic or find a way to identify when 3CX calls a customer(automatically) then the system should be able to identify the customer's voice and transfer...
  14. Initial annoucement to caller ends up in busy queue

    Hi @mariosM_3CX, Thanks for your response. It's a pity that this isn't possible. The workaround you suggested means that everyone will hear the message even if they don't have to wait. That's better than nothing but not ideal. I've noted this as an idea in the ideas forum. This thread may be...
  15. Solved Freshdesk/Zendesk server integration appears not to be working

    Hi Marios, Can you please mark this thread as solved? I can't find the option to do so...
  16. Initial annoucement to caller ends up in busy queue

    Hi, We've set the max. number of callers in queue > 1 and enabled the "Announce queue position to caller" (every 60 seconds). Is it possible that when a caller first arrives in the queue and all agents are busy, they get a prompt that tells them all agents are occupied. What now happens is...
  17. Solved Freshdesk/Zendesk server integration appears not to be working

    Hi Marios, You tip about deleting Freshdesk.xml worked (I actually just copied the default XML set from another installation). Thanks!
  18. Solved Freshdesk/Zendesk server integration appears not to be working

    Hi Manos, Thanks for your response. Incidentally, I figured out about 2 hours ago that the integration was indeed working but that I was misled by the pop up from the 3CX client which does not contain the contact icon. From my tests (on Windows), unless the 3CX webclient tab is opened, the...
  19. Solved Freshdesk/Zendesk server integration appears not to be working

    Hi, I've tried both the Freshdesk and Zendesk server side integrations without success. Saving the credentials in the 3CX dashboard does not give an error but when I make an inbound call with a phone number that's associated with a contact in the CRM, I see the default popup (see below) and...
  20. 3CX and NetSuite

    Hi, Any update on this topic? We share the same sentiment as George - we'd rather not pay (a lot) for a 3rd party solution if this will be natively available in the short term or we can do the integration ourselves. The latter would also be a waste of time of multiple people are working on it...
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