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  1. DDS keys on IP phones with Expansion module

    Hi, We notice customers would like to see BLF/DDS keys immediately on the expansion module when one is connected to the IP phone. The problem we now have is when we set them for example at position 33 in 3CX management console to start immediately on the expansion module when the IP phone has...
  2. Skill based routing (based on multiple variables)

    Thank you for the reply. By doing this like you explain some customers need a lot of queues. For ease of admin/user management we would like less queues. For example, the user needs to login/logout out of 15 queues instead of maybe 3 with multiple variables.
  3. Skill based routing (based on multiple variables)

    Hi, What we would like to see is a skill based routing but based on multiple variables. For example: Variable 1 (ie. English) Variable 2 (i.e. departement) Agent 1 5 Support Agent 2 2 Sales Agent 3 4 Support This way a lot of call queues could be eliminated.
  4. Report when lost queue call is checked as handled

    Hi, We would like to see a report whereby we can see the abandoned/unanswered calls but excluding the missed ones whereby an agent has marked the lost queue call as handled, by the checkmark in the webclient. Now there is no way to know in the reporting when a call was missed if the lost call...
  5. Dial out when in 3CX webmeeting

    Hi, We would love to see the feature that you can dial out from within a webmeeting to external numbers (like possible in MS Teams).
  6. Black screen when phone is against ear on call

    Hi all! We noticed the screen doesn't turn off (or very late) when the smartphone is moved to the ear when in call on the smartphone app. Since the new lay-out (bigger buttons all over the screen when in call) this is causing smartphone app users to press buttons (like bluetooth or hold) when...
  7. In Consideration Fallback to originator after unsuccessfull blind transfer

    +1 but on a setting per extension. We would also like to see this when in other status for example DND that on the extension in DND an option can be clicked that when transferred to this extension in DND the call gets bounced back to the extension that performed the transfer.
  8. Dial code to overwrite wrap-up time of queues

    Hello, We would like to see a dial code for agents to overwrite the wrap-up time from the call queue. I.e. after pressing the dial code they immediately get calls from (the) queue(s) again.
  9. Dial code 'Request for call back'

    Hi, We would like to see a dial code to ask a collegue to call back when available. Example: Only hardphones are used (there is no status information shared on BLF's). Ext B is on the line Ext A calls ext B Ext A presses a dialcode (i.e. *22) The dialcode gives a notification (or automatic call...
  10. In Consideration Fallback to originator after unsuccessfull blind transfer

    +1 optional, customers expect this.
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