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  1. Get source of redirection to Call Flow App

    Hi @edossantos, thanks for this solution, although I dont't really like it, because it makes the call flow less obvious. As a workaround I ask the user to select the appropriate item form a voice menu, but this only makes sense I my very special case. I'll keep you solition in mind in case I...
  2. Get source of redirection to Call Flow App

    In Version 15 it was possible to get the Call Queue the app was bound to by reading session.dnis. Now with the Call Flow App being a normal target for redirection (which is much more intuitive) I'm not able to determine, which internal extension was called to reach the CFA. For example: I'm...
  3. Hotdesking behind Session Border Controller

    OK, that’s nice! I really do not have to do this! Using 3cx for years now, but always sticked to DHCP option 66 provisioning for internal phones and manual as described above for external ones. Thanks for that eye opener! Going this way hotdesking also works behind SBC! One point though: it...
  4. Hotdesking behind Session Border Controller

    Hello, sorry for my late reply and thanks for all your answers. Firmware 46.82.0.20 is the latest from 3cx: https://www.3cx.com/support/phone-firmwares/ I will try using the newest from yealink for a test but actually would like to use an approved one. HTTPS-Port is open and using the...
  5. Hotdesking behind Session Border Controller

    Hello, we are using hotdesking with Yealink T29G phones. (3CX V15.5.9348.3, Yealink FW 46.82.0.20 from 3CX, SBC V15.5.5932) This works well with phones in the company network: Changing profiles is reasonable fast and has a 100% success rate. But it does not work with phones behind a Session...
  6. Selective listen/record calls

    Hello @mariosM_3CX Recording: yes, it should be an opt-out, so record all incoming calls for a queue but allways exclude some agents and opt-out if caller requests. Listening: its about live listening, same rules like recording. Thanks for your help!
  7. Selective listen/record calls

    Hello @mariosM_3CX thanks for the quick reply! I've seen this option but was not able to find more info about this. So to break it down: I will record and activate an intro promt that tells the caller to press 3 if he does not want to be recorded, un-check the "Play full intro prompt before...
  8. Selective listen/record calls

    We are on a PRO edition and would like to listen to calls and/or record them. This is easy to accomplish, just assign the permissions to the managers and check „record all calls“. But: we are forced by law to let callers and agents opt out of this. I currently can’t find a way to accomplish...
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