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  1. TecMate

    Windows desktop app?

    Every 3CX Windows Client since I can remember (*except for the Web client) has the behavior of minimize on close. With other communication apps like MS Teams, Slack, Zoom, etc. they will all minimize on close. Some apps will minimize to the system tray icons and some to the taskbar but the UX is...
  2. TecMate

    Solved 3CX V20 Windows App Minimize on Close

    As far as I remember the default behavior of all 3CX Windows Apps since v16 has been to minimize the app when the user clicks the "X" in the top right of the window to close the app. This is what our users are accustom to and what we were hoping would be a feature of the new Windows App. The...
  3. TecMate

    WebApp dropping calls

    Confirmed it's also happening on internal calls. GCP hosted using the default system template e2-medium. Is no one else having this issue with the 3CX Web Client in MS Edge?
  4. TecMate

    WebApp dropping calls

    Yes, they are using a supported provider BreezeConnect here is Australia. I have several other clients on this same setup with BreezeConnect but they are not using the WebClient the other clients are all using Yealink SIP phones with no issues. This particular client which uses the WebClient...
  5. TecMate

    WebApp dropping calls

    They are all using the latest Web Client in MS Edge. Not sure if it's external only because their internal calls are all usually less than < 30s.
  6. TecMate

    WebApp dropping calls

    We told all our users to turn off the Yealink headset integration and yet this appears to still be happening. My gut is telling me it's maybe docking station or network connectivity issue but I can't seem to track it down because it happens so randomly. It's too long between occurrences to...
  7. TecMate

    WebApp dropping calls

    I will try that and report back. Thanks
  8. TecMate

    WebApp dropping calls

    Yes, and the Yealink USB Connect software is installed (0.35.63) and the USB HID device permissions for the headset are set correctly in MS Edge.
  9. TecMate

    WebApp dropping calls

    Hey TheodorosG, To answer your questions: Are you using the 3CX Web Client or the Desktop App? 3CX WebApp What is the model of the headsets that you are using? Yealink WH62 headsets Here is a screenshot with some names and numbers redacted. Highlighted is the call that was connected and then...
  10. TecMate

    WebApp dropping calls

    Client is experiencing a strange issue where the 3CX WebApp appears to drop the call randomly and the dialer shows they're not in a call but the Call Panel will show they are still in the call. They are using 3CX WebApp in MS Edge and Yealink WH62 headsets all up-to-date with the most recent...
  11. TecMate

    3CX PWA Problems

    Nick, Thank you for your quick and detailed response. Our users are very happy to hear the BLF is coming back soon! Regarding the closing of the PWA and clearing browser cache. Yes, our end-users will do some strange things and these problems are minor but as an IT admin it's nice to prevent...
  12. TecMate

    3CX PWA Problems

    Ok so we've switched ALL our clients over to the PWA app and some users (a vocal minority) are not happy. Here are the biggest complaints so far: PWA app can't be made to consistently run in the background. If users accidentally close the PWA window they miss calls. With the Desktop app if...
  13. TecMate

    User Override Calendar Sync Status Problem

    We have implemented Office 365 User and Calendar Sync across a few tenants. And so far users are loving it, except for one thing. Quite often users will finish a meeting early and switch their status in 3CX back to "Available" Which is fine but after ~10 to 15 minutes their status will change...
  14. TecMate

    Yealink Wireless Headsets

    For the record Yealink Support got back to me and they said: If anyone has more info on 3CX support of these headsets please post it here. Thanks!
  15. TecMate

    Yealink Wireless Headsets

    Yealink has great compatibility with 3CX. Will there be compatibility with 3CX for Windows and the new Yealink DECT Wireless Headsets WH62, WH63, WH66, WH67? https://www.yealink.com/products_list_44.html#filter2 What about the 3CX web client? Please note I have already asked Yealink support...
  16. TecMate

    BLF in Web Client

    Is the BLF side panel ever going to make it into the Web Client? I understand most of the BLF Side Panel has replaced be the Web Client > People and > Contacts pages. However there are two major features missing by not having the BLF side panel like the old Windows and Mac clients have: Custom...
  17. TecMate

    3CX CRM API Filter by number if digits

    I'm about to start a project using the new(er) 3CX CRM API documented here https://www.3cx.com/docs/crm-integration/ However I cannot find any way to filter calls by the number of digits. i.e. don't run CRM if the call is an internal call or less than 4 digits. This was an easy option using...
  18. TecMate

    3CX DNS SRV Resolution Issues

    Stefan All instances were upgraded to U3 about a month or so ago and the new "Auto Discovery" box is ticked on the Registrar Hostname for the main SIP Trunk. Also all instances are passing the firewall test with no problems. I have also checked and my firewall rules are set to allow UDP and...
  19. TecMate

    BLF re-ordering Drag'nDrop function broken

    After upgrading to 16.0.3.676 attempting to reorder BLFs for any given extension by dragging and dropping the "handles" on the left no longer works. Is anyone else having this problem? I have tried Chrome and Edge and checked the Javascript console for errors but found nothing.
  20. TecMate

    3CX DNS SRV Resolution Issues

    @YiannisH_3CX you advising me to just stick to the template and use the SRV records. As I explained, that's what I am using. But I'm still receiving these errors: Call or Registration to 18003284880@(Ln.10000@Skyetel) has failed. 0.0.0.0 replied: 408 Request Timeout; internal Again using the...
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