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  1. 3CX phone for Android problems

    I installed it, I'll come back after testing it out. edit : not a big fan of the unrequested unsignaled unsigned edit to this thread's title by some site admin...
  2. 3CX phone for Android problems

    this is quite worrying to read. Samsung phones are the worst offenders in term of system modification with their 250+ system apps preinstalled because they try to push Samsung apps and Knox for enterprise use (even if they're the most sold and most used because marketing), and Google phones...
  3. 3CX phone for Android problems

    Galaxy Xcover 4 SM-G390F running Nougat 7.0. But we have the same issues on Galaxy S6s and S7s. I'll answer your pm as soon as I get it.
  4. 3CX phone for Android problems

    Interesting, I had to dig in the options to find where Samsung had hidden it but it's there. I did all that on all the phones, I'll be back with results. thanks. edit : same behavior - random phones waking up on a ring all queue call after going to sleep, between 2 and 4 of them. edit 2 ...
  5. 3CX phone for Android problems

    the app has been added manually to the energy use whitelist on every phone in these videos :/ they're also all on the january 30th update.
  6. 3CX phone for Android problems

    I did exactly what you asked, including the welcome mail resent and here's the result 3 minutes after pressing the attachment in the mail and leaving the app open and the phone to put itself to sleep : 3 phones in 7 from this specific queue. the funny part ? if I wake them up then let them go...
  7. 3CX phone for Android problems

    @YiannisH_3CX I will try the procedure when I can schedule a downtime for the phone system.
  8. 3CX phone for Android problems

    it's ONE issue, with steps to reproduce : start app lock / sleep phone call user no ringing steps to reproduce the "push call not waking up phone" problem, not separate issues. Sorry if that was unclear, I have 20 users angry that their calls do not get through yelling at me. Our 3CX server...
  9. 3CX phone for Android problems

    The January 30th update DOES NOT solve push calls not working. start app lock / sleep phone call user no ringing it also somehow apparently takes ownership of phone microphone and speaker on some phones, so Zoiper can't use voice anymore (and uninstalling 3CX gives voice back to Zoiper so...
  10. 3CX phone for Android problems

    I've been testing the beta version with two users, and apparently our smartphones are now ringing more or less reliably, if a bit later than the deskphones. I'm considering deploying the beta to the rest of our users since I can't find any real issue with it...
  11. 3CX phone for Android problems

    1 & 2 are unfortunately a LOT more important for daily use. "usually quiet and understanding department manager snapped and yelled at me in the IT office" important. everything else absolutely does not matter if users can't be reached on their phone. I'll update this thread if we encounter...
  12. 3CX phone for Android problems

    so I installed Zoiper as SIP client alongside the 3CX app on all our Xcovers, and all calls actually get to the phones through it. our users answer the app that pops to front and so far have been appreciative of the solution since it works. it'll tide us over until you fix that problem.
  13. 3CX phone for Android problems

    phone with slide to unlock lockscreen security call the extension drop the call while phone is ringing and 3CX is in front with "accept" and "reject" buttons phone doesn't relock itself, instead stays opened on 3CX app not always, but it happens often enough.
  14. 3CX phone for Android problems

    The problem is that in the meantime our users are pissed off =) one more for the road : when a call isn't answered AND the application came to front AND the phone uses a simple "slide" unlock, the phone doesn't relock itself and instead stays on the application screen.
  15. 3CX phone for Android problems

    All our Xcovers are running the latest production version : 11.7.46 (that is forcefully updated by Device Policy), and have the Network Provided Time on by default. easily reproduceable : quit or quit (ignores push), click on app, it reopens on the quit / quit (ignore push) page and crashes...
  16. 3CX phone for Android problems

    We recently deployed around 20 Samsung Galaxy Xcover for use with our new 3CX phone system, and they have been randomly unable to receive calls even after re-doing the entire Firebase configuration and checking twice that everything should be running fine. "no network" issue (while phone is...
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