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  1. 3CX integrate with Teams - Certificate file format is incorrect(Using Godaddy SSL)

    I use GoDaddy SSL and generate the certificate , key file for this FQDN, When I upload the and save the Microsoft 365 Integration in 3CX. I have the "File format incorrect" error message. How to modify this file format to fit the Microsoft require? -----BEGIN CERTIFICATE REQUEST----- XXX...
  2. Recording download log

    How to tracking the 3CX recording file download log. Which extension, download times, when have been download....
  3. Call not reported because contact could not be found for number

    1.PBX: 16.0.9 2.Zendesk Support I mean when A call with new contact and created in Zendesk. However, the API Request : https://[Domain].zendesk.com/api/v2/users/search.json?query=role:end-user%20phone:*[Number] have null response with the search contact API latency. How to create a Scenario...
  4. Call not reported because contact could not be found for number

    We have the error of "call not reported because contact could not be found for number" in 3cxSystemService.log. It is due to the CRM API latency even if the contact have been created. It sometime have 1~2 minutes lag. If I want to create the retry API by creating Scenario in CRM XML file when...
  5. 3CX Windows client software download V15.5

    My 3CX Server version is 15.5.20000. Where to download the 3CX Windows client software download V15.5? Thanks!
  6. How to check the CRM integration call log?

    Below blue color is the inbound call that can't create ticket API. How to analyse the root cause? _______________________________________________________________________________ 2021/05/28 10:42:41.784|400|0070|Trac|CHR: Saving Pbx call 00000C10E18D6B5F_49 2021/05/28...
  7. How to check the CRM integration call log?

    Yes, I check the "3cxSystemService.log" and can found the CRM key word. However, the API call failure log can't be found.
  8. How to reformat all inbound Caller ID to fix Number

    How to reformat all inbound Call id to fix number. For example, reformat all inbound call (no fixed digit length number) XXXXXXXXXXX to 6610. Thanks!
  9. How to check the CRM integration call log?

    Thanks for the hint. I check the strategy , the strategy of ring is round robin.
  10. How to check the CRM integration call log?

    The process is as below: inbound call to IVR(Welcome IVR)->IYR(CFD APP to check office time)->Queue->Agent pick the phone. >more than 1 extension is connected to the call, it will not be reported.--> Does it mean transfer?
  11. How to check the CRM integration call log?

    Yes, I am sure. This inbound call didn't create but others second inbound call have created.
  12. How to check the CRM integration call log?

    Thanks you help , I found this log and use "00XXXXXXX" replace the real number. Is there any problem with this log? I found if the contact is new. After create the new contact, it will not continue to create the ticket. There are no log to call Zendesk API...
  13. How to check the CRM integration call log?

    Yes, I enable Verbose logging and do a test.
  14. How to check the CRM integration call log?

    Thanks. However, I have check this file and can't found the call API result with CRM integration.
  15. How to check the CRM integration call log?

    I have integrated 3CX with Zendesk to create a ticket. Sometime it can work, sometime it has failure to create a ticket. The problem is how to check the result when a call fail to create a ticket? Where I can check the log when 3CX call Zendesk whenever it is successful or fail? Thanks.
  16. Renew License Key error: 3CX failed to establish a TCP connection to activation.3cx.com.

    Thanks, after update to Build 15.5.20000.6, it can work now.
  17. Renew License Key error: 3CX failed to establish a TCP connection to activation.3cx.com.

    However, I have a lot of customization on version V15.5, ex., CFD, salesforce script.. I am afraid that it needs to take some effort to rework again. Is there any other solution to stay on V15.5 and can renew the license manually?
  18. Renew License Key error: 3CX failed to establish a TCP connection to activation.3cx.com.

    Today I want to renew License Key (Expired today) to refresh the activated day. Have the error message: 3CX failed to establish a TCP connection to activation.3cx.com. Ensure that the local or border firewalls are configured to allow outbound traffic to activation.3cx.com Version: 15.5...
  19. Forwarding incoming calls from one trunk via another different trunk

    Thanks for your response. Let me try this function in CFD. Hope it can work.
  20. Forwarding incoming calls from one trunk via another different trunk

    No, this agent using other platform and connect to my 3CX as SIP trunk.
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