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  1. AWS Route to 3CX SIP FQDN

    Is there no way to get this working without rebuilding, releasing the license, renewing it with a new fqdn? It works if we configure the phones with the public IP, why not a route to the external IP?
  2. AWS Route to 3CX SIP FQDN

    I have a debian instance setup and running a 3CX environment in AWS. My 3CX fqdn that was setup by 3CX automatically during the build out looks like companytest.3cx.east.us and in AWS I have a route setup in route 53 that points the public IP of the 3cx instance to a custom domain...
  3. Deskphone calling itself - Showing as unprovsioned

    Hello, I setup a Grandstream GXP2135 to test out the new phone system. Everything works great; incoming and outgoing calls all work, but having two issues. 1. The phone will randomly start getting a call from it's own extension. For example. shortly after configuring extension 7108 on the...
  4. Change Config Provisioning File?

    Thanks for your response. That's true, it should fail over to the external if it can't see the internal server, but it's not. If I change the internal server from the local IP (Which is not reachable) and put in the FQDN or the Elastic IP that's assigned in AWS then it connects. I let it sit for...
  5. Change Config Provisioning File?

    Hi all, I am doing final steps on a test 3cx environment for my office and before I have people start using it, I want to make sure they get their welcome email and can be setup and ready to go. The issue I am having is the config file that is generated for the welcome email is configuring...
  6. Welcome Email Config File - Change Configuration

    Hi all, I am doing final steps on a test 3cx environment for my office and before I have people start using it, I want to make sure they get their welcome email and can be setup and ready to go. The issue I am having is the config file that is generated for the welcome email is configuring...
  7. Bulk Extension Import Failing

    Alright so I figured out the issue or issues. All on me and what the system can take as input. 1. Extension 7000 by default was configured for a conference line and I was trying to import that for another user. I changed the conference line to 8000 and was able to create the user manually. 2...
  8. Bulk Extension Import Failing

    I did, I tried right after your suggestion and I get the same below error. Also tried downloading the 3CX Template, Opened the template, selected the cells, Format Cells changed to text, saved and tried importing. Same thing over and over. This happened with the first environment I built and...
  9. Bulk Extension Import Failing

    Hi Marari, My list of extensions I am using range from 7000 to 8000, below are the list of extensions I'm trying to import. Changing the cell format to text doesn't resolve the issue. 7000 7100 7101 7102 7103 7104 7105 7106 7107 7108 7109 7110 7111 7112 7113 7114 7115 7116 7117 7201 7202...
  10. Bulk Extension Import Failing

    Let me know if that works for you, it failed for me. Tried downloading through Chrome, Firefox, Edge, but all fail import. Multiple different networks as well.
  11. Bulk Extension Import Failing

    Yep here you go, I just downloaded another, but didn't touch it at all. After I send it to you, I'm going to try and import it as well.
  12. Bulk Extension Import Failing

    Just tested and it worked just fine, but what's weird is that it looks identical to the template I just redownloaded from the 3cx support page and it just failed again.
  13. Bulk Extension Import Failing

    No that's not the case. I built out a 3cx environment that used 3 digit extensions and then I found out we needed to be able to use 4 digit extensions so I created a new environment that uses 4 digit extensions. When trying to import 4 digit extensions, it fails. I deleted all extensions...
  14. Bulk Extension Import Failing

    Just tested something else. I took the template that I can download directly from the 3CX support page, changed the 1 digit extension to 4 digits and tried importing it. I received the below error. Attached is the sheet. Your import file has errors. Note that not all rows were imported. Below...
  15. Bulk Extension Import Failing

    We're on version 15.5.0 Free License. We configured the the environment to use 4 digit extensions. Excel cells show it as 0, but if you open as .txt then it shows 0000. Same thing happened if I change it to 1234, it fails again.
  16. Bulk Extension Import Failing

    Attached is the operator line I just created. Removed email address from it, but everything else is auto generated.
  17. Bulk Extension Import Failing

    Is there a way I can send you the file? For some reason when uploading the csv file here it say's it's not a valid file extension and the pm doesn't give me an option to attach a file.
  18. Bulk Extension Import Failing

    Hi Marios, We thought that could be an option so what we also tried was deleting the extension, restarted the server. ensured no extensions existed and the import failed again. Thought there also might be a number conflict somewhere so made sure that no extensions in the csv files were being...
  19. Bulk Extension Import Failing

    We are testing out 3CX free license for our environment to see if it meets our needs and so far the only issue we have is that we can't do imports of extensions. Here's what I did: 1. Went to https://www.3cx.com/docs/bulk-extension-import/, followed the steps and grabbed the template -...
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