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  1. Levi Koenig

    How To Be Notified Of Deprecations & Updates?

    Today, the Chrome extension stopped working for all of our users (we are still on v16). After researching I learned that the Chrome extension now only works with v18. While this is understandable I really would have appreciated some sort of heads-up from 3CX. This has happened in the past too...
  2. Levi Koenig

    Allow mobile/cell phone numbers to be hidden from contacts

    +1 We like to use the 'Mobile Number' field to make it easier to configure all of the 'Forwarding Rules'. So if a team member doesn't pick up their 3CX extension or is not available at their extension the call will automatically be forwarded to their mobile phone number. The problem is some...
  3. Levi Koenig

    Restoring Backup To A Fresh Instance Using PBX Express - Best Steps?

    Really appreciate the help everyone! I am going to attempt this weekend :)
  4. Levi Koenig

    Restoring Backup To A Fresh Instance Using PBX Express - Best Steps?

    Thanks Yiannis! So it does seem like I will be able to accomplish a fresh install using the PBX express. I am using a 3CX FQDN, so that will help. "your backup is the same version as the version you installed using PBX express then you can restore it. " Is it safe to assume that when I use the...
  5. Levi Koenig

    Restoring Backup To A Fresh Instance Using PBX Express - Best Steps?

    Hey there! About a year ago I used the 'PBX Express' to setup a 'Professional' License of 3CX in Google Cloud. I loved it! (it was the main reason we switched to 3CX considering how easy and quick it was to setup!) Now its been over a year, and I have gone through a couple updates and most...
  6. Levi Koenig

    Where Can I Find The Email 3CX Uses To Communicate With Me

    I did check the customer portal and the email we are using seems to be the correct one. Most likely I missed the email. I will do a better job of keeping an eye on the blogs and updates in the future. Thanks for the quick responses!
  7. Levi Koenig

    Where Can I Find The Email 3CX Uses To Communicate With Me

    In the past week I logged into the admin panel of 3CX and whenever I clicked on our license information I got this message: 3CX failed to establish a TCP connection to activation.3cx.com. Ensure that the local or border firewalls are configured to allow outbound traffic to activation.3cx.com...
  8. Levi Koenig

    3CX Web Client - 'Could Not Detect Your Webcam' for Web Meeting

    Hey there, I have scoured the forums looking for an answer for my problem. About a month ago, our 3CX Web Meetings were working perfectly. Video and audio. And then something changed recently that that is giving us the 'Could Not Detect Your Webcam' message. I followed all of the advice on the...
  9. Levi Koenig

    In Consideration Disable Queue toggle (Login/Logout) Option in 3CX Client

    All the current options of managing availability (Global Queue, Explicit Queue, Availability Status) makes things more complex then they should be. If this availability system is hard for me to understand (a lot of time spent scanning these forums) many of our agents are going to have a really...
  10. Levi Koenig

    Change The Timeout For Web Meetings?

    I believe this would still require some sort of input from the remote offices. -At least thats what I concluded when I was playing with those features. The goal is for someone from our central office to be able to connect to a remote office automatically without any input needed from the...
  11. Levi Koenig

    Change The Timeout For Web Meetings?

    For sure! We have remote offices with no-one in them (besides a receptionist) that people come to for remote interviews, or team members pop by for meetings. Instead of asking interviewees/employees to figure out how to connect to a meeting we remotely log into the computer to create a...
  12. Levi Koenig

    Change The Timeout For Web Meetings?

    Thanks for the explanation :) I can see the reasoning behind that. We are probably an edge use case here. It was super nice however to just click 1 button (I used the personal web URL for the meeting room) and be instantly connected to a remote office meeting room. It beats logging in to the...
  13. Levi Koenig

    Change The Timeout For Web Meetings?

    We have a few remote offices with an interview room in them.The idea is to create an account for each interview room and then use the personal web URL for our staff to click on to automatically connect to that interview room via 3CX video meeting. For this to work as seamlessly as I want it to...
  14. Levi Koenig

    Global Queue Login/Logout

    Thanks for breaking the bad news Matthew ;) Sad to hear that. This is my biggest pain point with 3CX. Does anyone know if there is future plans to achieve a simpler status/login functionality? Or to shift over the power/complexity to the admin instead of the user? My team is having a hard...
  15. Levi Koenig

    Global Queue Login/Logout

    Hey there! I am a little frustrated with queues right now. We have a lot of queues and have assigned the required agents into each queue. Is there a way to do any one of the following: 1) Disallow ability for agents to log out of individual Queues. Agents don't have access to their ability to...
  16. Levi Koenig

    In Consideration Disable Queue toggle (Login/Logout) Option in 3CX Client

    +1 For This. This is a needed optional feature for us. The 'explicit' login/logout for queues is very confusing. At the very least have an option that disallows users from being able to explicitly login/logout from individual queues as this 'feature' is confusing and users sometimes don't...
  17. Levi Koenig

    Can't Get Open Contact URL In WebClient To Work

    Hey there! I have a desk phone setup and have signed into the 3CX WebClient. I want a webpage to open up whenever there is an incoming call (using the Caller ID as a parameter). I have gone into settings > Integration and checked 'Enable Open Contact URL', and input the web-address with the...
  18. Levi Koenig

    Ring Groups inside Call Queues?

    Having the ability to place Ring Groups inside of the Call Queues "Call Queue Agents" section would be really helpful. Is there anyway to do this? #1 example of how we would use this: - Polling Strategy for Queue would be 'Prioritized Hunt' - Call 2 people simultaneously (via a ring group) -...
  19. Levi Koenig

    Solved Purpose Of Ring Groups vs Call Queues?

    Thanks everyone for the help. I think I have a better handle on things now. Since we will never use the 'Paging' feature I decided to go 100% into Call Queues. Since they have all the features of Ring Group (minus the page function) plus a lot of other features. Even if we don't use all the...
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