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  1. Call tracking

    Is it possible to see if a call was made from a desk phone or via the smartphone app through reporting?
  2. 3CX Webmeeting web router failed

    Hi, I have a user trying to start a 3CX webmeeting from their local client. When it gets to the login page it comes up with an error saying 'Web router failed'. If they click login it just keeps refreshing the same error. It works fine from my web client and another users, so it appears to be...
  3. Meeting to meeting video conference

    Great news, thanks Yiannis.
  4. Meeting to meeting video conference

    Yiannis - if we are using a conference phone separately (for good quality audio and sound) then it won't pick that up will it? Ineblett - true, I think I may need to consider something a bit more 'professional' as it were. Not all meetings will be many to many, most will be one to many but I...
  5. Meeting to meeting video conference

    Has anyone managed to create a video conference between two meeting spaces, where there are multiple people at each end? I know you can do a laptop to laptop video and audio conference, but the audio isn't up to a room full of people. We've created a hybrid solution by turning off the audio and...
  6. Internal calls not disconnecting

    Thanks, I'll give it a try and see if I can find the cause.
  7. Internal calls not disconnecting

    Ok, I'll see if I can get some time to track a call through the system and see what is going on. You think it will be port 5060 they are connecting on internally? All of our settings have been left as default.
  8. Internal calls not disconnecting

    I'm not 100% sure, one uses VPN the others are on different subnets but ultimately 'seen' as being on the same LAN. I haven't tried that, let me see if I can find the setting and see if it works.
  9. Internal calls not disconnecting

    No luck yet esben. It is on an MPLS network, so the routers at the remote sites are managed by our ISP and then basically route the internal traffic back to our HQ. We have 4 remote sites that it happens at, some more than others. Plus it doesn't happen all the time, sometimes it does end the...
  10. Internal calls not disconnecting

    Hi Yiannis, I can't see any BYE messaging in the activity log, only INVITE. If I do a search for BYE it returns no results?
  11. Internal calls not disconnecting

    Hi All, We have a single 3CX PBX at our HQ and other remote sites which are all connected back via MPLS to our main site. We have noticed an infrequent issue where if a call is made between two users at a remote site, when that call ends and both have hung up the call remains 'live'. We then...
  12. Solved Juniper Firewall Config

    Have now resolved this. For anyone else suffering the same issue, port 5001 needs to be open to the internet not just 3CX IPs.
  13. Solved Juniper Firewall Config

    We are using the full 3CX FQDN, yes and it does resolve to our public IP if I ping from within our network. The thing is if we disable the firewall rule then it connects, so it must be a single port that is being blocked somewhere. It is just proving difficult trying to find that.
  14. Solved Juniper Firewall Config

    Thanks Yiannish. So I have now got the firewall check from within 3CX working on everything apart from port 5060, which still fails. Port 5090 is already open to the internet on TCP and UDP and we still get the timeout error when trying to connect the client. What else can I try?
  15. Solved Juniper Firewall Config

    Just a further update on this, we added the ports but the smartphone client still isn't connecting. I presume it is to do with 5060, but if we open that we then see a lot of port scanning. Can anyone advise? Thanks
  16. Solved Juniper Firewall Config

    Thanks, I hadn't found that first page before. Will try that now. It does fail yes, I haven't tried it since we made some further changes so will look to do that.
  17. Solved Juniper Firewall Config

    Hi - We have enabled firewall rules for our 3CX server, however since doing this the clients won't work on smartphones when outside of the network. Can anyone advise what ports we need to have open to allow them to connect?
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