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  1. Techops

    3CX database upgrade failed

    Felipe is right, this worked for us too, thank you!!
  2. Techops

    Activate.3cx.com can not be reached

    Hey There, we had two different issues on two different instances. Here's what we did, maybe they'll help you. InstanceA just wouldn't connect no matter what so we ending up building a new 3CX VM and restoring from backup. Worked on the first try. I can only assume something was corrupted in...
  3. Techops

    Activate.3cx.com can not be reached

    Okay, I'll do that. Thanks for the confirming, the capture does seem like it should have done the job.
  4. Techops

    Activate.3cx.com can not be reached

    Talked to our ISP who manages the firewall and they note that they can see the data being sent to 3cx but it doesn't seem to return. Any chance there's an issue with your activation servers?
  5. Techops

    Activate.3cx.com can not be reached

    This time the trace looks like it's working but still getting the same error in the console.
  6. Techops

    Activate.3cx.com can not be reached

    I'll give those points a go and let you know.
  7. Techops

    Activate.3cx.com can not be reached

    Ah, more parts, got it. Looking at wireshark again, it seems the initial handshake TCP connection never gets established. That has to happen first then the TLS handshake occurs?
  8. Techops

    Activate.3cx.com can not be reached

    I did a packet capture and it looks like the 3cx starts the SYN to Activate, then gets the SYN/ACK but never completes the Handshake with the last ACK to Activate. Does this sound like a local server issue or a Firewall issue?
  9. Techops

    Activate.3cx.com can not be reached

    Ah, right right. I'm able to load a blank page when trying https://activate.3cx.com I believe this means the connection is established? Versus "can't connect" or something like that. I also can load google's front page via https and can telnet to activate.3cx.com on port 443 Thank you for the...
  10. Techops

    Activate.3cx.com can not be reached

    Yeah, nslookup resolves to two addresses. How do you mean check for port 443?
  11. Techops

    Activate.3cx.com can not be reached

    Tried that and unfortunately, no. That doesn't seem to help.
  12. Techops

    Activate.3cx.com can not be reached

    Upgraded an onprem from v16 to v18. Uninstalled v16 > installed v18 > restored from backup The whole process finishes but it ends in this error 3CX failed to establish a TCP connection to activate.3cx.com. Ensure that the local or border firewalls are configured to allow outbound traffic to...
  13. Techops

    How do templates actually work?

    Great! Thank you both for the details.
  14. Techops

    How do templates actually work?

    Hey All, Searched the forums and Google but couldn't quite find the answer. Does anyone know how exactly provisioning templates work? We're assuming 3CX uses the template to dynamically build the .cfg file which is then applied to the deskphone. Is that about right?
  15. Techops

    How do you use the Operator extension?

    Out of curiosity, how do you use the built-in Operator extension, if at all? Do you connect that extension to your receptionist's phone or do you let the receptionist have their own named, Mary/Mark Jones, extension? Do you use it for only a general, after hours voicemail box? Do you use it...
  16. Techops

    Generate Support Info email never received

    Not for this side, we haven't updated to the beta SP3. We're waiting until it's out of beta.
  17. Techops

    Generate Support Info email never received

    Hey mariosM, Just checked and indeed there's a few zip files there. So, looks like that zip process works but not the email. What would you suggest we try to get the email to send? Thanks.
  18. Techops

    Generate Support Info email never received

    Hey All, We're trying to look at the log files and ran "Generate Support Info" from the Console. Did this twice, never got an email with the link to download the bundle. We have received multiple emails about Trunk errors, service errors, etc so know that the email settings are correct. Also...
  19. Techops

    Match ports in the phone config and PBX?

    Rules you create in the PBX: are you meaning Inbound Rules?
  20. Techops

    Match ports in the phone config and PBX?

    Yup, that does make sense. So given what you said and what Saqqara said, we'll need to make sure the phones are set with a static IP less the port forwarding on the firewall breaks due to the phone changing it's IP.
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