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  1. Solved Some of my extensions do not have Wrap-up time

    Hi YiannisH_3CX, Their a 2nd issue in SP3 related to agents in multiple queues. If an extension is set to accept multiple calls, multiple queues will ring the same agents at the same time on multiple lines. Prior to the update each agent would receive 1 call at a time, never exceeding 1 line...
  2. Call Queues not aware of each other in v15.5 SP3

    Thank You, I missed that post and it definitely helps. I can stop chasing this issue now knowing its a bug that will be patched. Wish their was a easy way to rollback the update in the meantime but this is the one time I didn't do a backup before an update.
  3. Call Queues not aware of each other in v15.5 SP3

    Hello, After upgrading to V15.5 SP3 it appears the call queues are no longer aware of each other. There are 2 big issues that are occurring since the update. This occurs when you have agents in multiple queues 1. As soon as an agent hangs up the phone another queue will call the same agent...
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