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  1. External Transfer

    Thank you for the reply and investigation. We are using the Yealink T27G on all handsets. Agent is simply using the transfer button on handset and dialling external number. Handset is set to attended transfer. I kind of assumed that the active call may be normal due to the licensing model...
  2. External Transfer

    Hello, We believe there may be a bug within the call handling when I call is transferred externally. For example, A new call comes into the queue. Extension picks up call. Extension wishes to transfer call. Extension call external number to do attended transfer. Extension completes attended...
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