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  1. Delay between Call Queues

    Hi, I tried the playlist however the music still starts from the beginning for each queue. We want an audio file to commence when the call enters the system and continues until it leaves the system Having the audio stop and restart on every queue change is very unprofessional. We also need a...
  2. Delay between Call Queues

    Hi I will look at this. How can we work around the hold music resetting when the queue changes? The delay we can deal with the hold music is the bigger pain.
  3. "Please Hold while we transfer your call" Is there a proper solution?

    Hi, I've read many topics on this and there is no solid answers on how to disable this other than placing a blank WAV file in the place of "please_hold.wav" As we are evaluating the system this is a pretty major issue when comparing other systems that have the ability to disable announcements...
  4. Delay between Call Queues

    Hi, We are currently evaluating 3CX and came across an issue what would be a show stopper for us and I hoped there is a fix. We use a tiered queue structure for our support team so that front line helpdesk staff are called first then after X period additional agents are included and so forth...
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