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  1. View call recording

    I'm having an issue getting my users the ability to see ONLY their call recordings. When I check Phone Provisioning -> 3CX App -> Access -> "Show Call Recordings" all the users are able to see the "All recordings" menu not just "My Recordings". The option "Can see group recordings" is not...
  2. Solved Yealink router phone

    Never mind I found it in under Users.
  3. Solved Yealink router phone

    I am starting to use the router phone option and it seems like a great solution. However, I cannot figure out where the admin password is stored in 3cx. Thanks in advance for any help. Edit: I know it's in the extension -> phone_provisioning -> Options - Phone Web Page Password, but if the...
  4. Solved Hearing our own MoH

    I would test another SIP provider. Pick one from the supported list and see if it still occurs. There are many providers that are simple pay as you go so not much invested. Also I have multiple providers in case one is out for some reason.
  5. Direct SIP - Cannot receive incoming calls

    I haven't set this up, but I think perhaps you are thinking about it incorrectly. To set this up you have to have control of the domain you are using and you don't control clientname.my3cx.nz. If you use some of the look up tools on mxtoolbox.com you will see that clientname.my3cx.nz only has...
  6. 3CX and Twilio

    The word "help" in Twilio is reserved and cannot be removed, so you cannot use it in your action. Are you looking to use a keyword in your Twilio Flow? If so then you should take a look at the Chat Bot example on Twilio, here. Instead of handing it off to a phone call I would imagine your Flow...
  7. Centurylink / Lumen

    I am using a registration based trunk and used your installation instructions from here, but the additional steps I detailed above were required to make it work.
  8. Centurylink / Lumen

    I recently ported my phone lines over to Centurylink / Lumen and there were issues with the 3CX template. I wanted to post the changes I had to make so others don't have the hassle I had. I was having an issue calling out. The calls were timing out, to fix that I had to change Outbound...
  9. Inbound calls hanging up after 32 seconds

    Could be that the link is timing out. I encountered this on my Sonicwall firewall. I changed the UDP Connection Inactivity Timeout to 600.
  10. How to disable flashing logo on Yealink phones

    I'm not sure if reprovisioning will change the settings, but you can try replacing the wallpaper on the phone directly with a black image. On your Yealink phones go to Settings -> Preference. Delete the wallpaper yealink***.png. Then upload your black screen with the same name.
  11. Concurrent / Simultaneous calls

    Yes I am accessing the database directly. In regards to the 3CX comment, like I said it is a pig for CPU cycles so make sure you have multiple processors or run it during a slow call time as it could impact performance.
  12. Concurrent / Simultaneous calls

    I was searching the 3CX forums for a way to get the Concurrent / Simultaneous calls on my lines, but there wasn't much. So I figured it out myself. Here is the SQL code to get the results. It can probably be made more efficient. It basically gets a table of all your calls in the date range and...
  13. 3CX is unable to find a suitable network adapter

    On this server I did remove a NIC and replace it with a new one. Both virtual of course.
  14. 3CX is unable to find a suitable network adapter

    Windows Server 2012 R2 No, this is a dedicated Virtual machine.
  15. 3CX is unable to find a suitable network adapter

    When I browse to https://activation.3cx.com/ I get a blank page. When I do nslookup I get 151.80.125.88 I also just turned off Windows Firewall completely, but still the same error. My concern is that without licensing updating correctly will my certificate not be renewed and will my pbx fail...
  16. 3CX is unable to find a suitable network adapter

    Yes the computer has internet access. What is the DNS address of the activation server and what IP should it resolve to? Thanks.
  17. 3CX is unable to find a suitable network adapter

    3CX Version, Pro Perpetual 15.5.15502.6 Server OS Windows 10 Server 2012 R2 Is the 3CX Server Hosted and where? NO IP Phone Make/Model/Firmware Yealink T36 Provisioning Method: Local Trunk Provider or Gateway Make/Model Has the Firewall Checker passed: YES Are custom Phone Templates being used: YES
  18. 3CX is unable to find a suitable network adapter

    When I go to my licensing page I get the following error. 3CX is unable to find a suitable network adapter on this server. Check that you have an enabled network adapter and that it is connected to the internet so 3CX will be able to reach 3CX activation servers and activate your license...
  19. Too many emails on connection loss

    Getting three emails in a row for a connection that was down for less than a couple seconds is crazy. Either allow for a reconnect timeout either in your code or one that we can adjust in the admin console. Or if you feel like we really must know about every connection failure make it so that...
  20. Twilio SIP Inbound Works, Outbound Doesn't

    Most likely it is rejecting it because the caller id you are sending doesn't match what is assigned to your trunk. You have to make sure that the Caller ID coming from 3CX matches the number assigned to the Trunk in Twilio. So in 3CX Navigate to your Twilio trunk -> CallerID-> Default caller ID...
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