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  1. PIN for incoming calls

    Hello, We have support number where only users from authorized companies can receive support. Is there possibility to enable and maintain PIN that user should enter before he is connected to agent? If yes, how can I do that? Thank you in advance!
  2. Zendesk Client integration login issue

    Hello, Solution was simple. Our company is using SSO, but OAuth uses Zendesk's internal passwords. If users don't have such passwords, authorization will fail with 'invalid_grant' error. After creating internal Zendesk password (for example, by resetting password), and using it for login, I...
  3. Zendesk Client integration login issue

    Hello, I am working on 3CX integration with Zendesk. We are using client-side integration, since it is more convenient for our agents to have tickets automatically updated after phone call. We have 2 Zendesk instances - Sandbox and Production. I have prepared integration according to tutorial...
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