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Let me elaborate further. So the way it works is when you call the office a ring group with 3 members are there to answer the phone. If the phone is not answered after 20 seconds OR if all of the members are busy it rolls them over to a Digital Receptionist. The DR provides the caller with...

Yes, we are running the latest and I do see that option now. Thank you. Unfortunately, the phones in bulk are the Polycoms which do not allow that option in their configuration. We may need to consider upgrading phones.

Where do you change a queue to have a different ringtone? Most of our phones are Polycom 650. We have 3 total Yealinks. 1 T46S 2 T42S Roughly 15 extensions

I need to set a specific ring on a ring group and a different ring on when the extension is dialed to a phone. How can I accomplish this goal?

Try Option 132. That is the default option built into all Yealink phones.

I was able to fix this issue by logging into the server itself and deleting the previously recorded audio file and then restarted the services.