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  1. Extension - Queues

    Thanks for your help. The extensions are members of multiple queues. I'll try deleting and re creating the queues and test removing the problem extension from multiple queues to a single queue. Also - it might be time to upgrade our 3CX version. Has been running great for years and have...
  2. Extension - Queues

    Firmware across the endpoints is consistent. One endpoint consistently has the problem, others are random. Logging in/out of the queues is typically done via start code at the end point but occasionally at the 3CX server itself. This would be true for the extension that consistently has the...
  3. Extension - Queues

    We are experiencing random issues with extensions logged in to the queue are not rigging allowing for easy call pickup. The extension is logged in, available, and not in DND mode. Any suggestions on what settings to review? I've cycled the Queue service. Thank you.
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