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  1. Implemented Copy an existing extension

    +1

  2. Music on Hold Features request

    +1 We have lines coming in on queues from 2 different areas that need individual welcome message (this is OK) and individual MOH. We advertise our services in the MOH and these are different for the 2 areas.

  3. Auto Answer notification for 3CX phone users

    Completely agree with zensystems 4 requirements above. Our 3CX is also in a call centre and as a bare minimum, we need Auto-Answer to play a sound before dropping a call into an agents ear.

  4. Auto Answer feature for Call Center

    Here's another post on same topic but with a few more votes. https://www.3cx.com/community/threads/auto-answer-make-provisionable-and-improve-how-it-works.48684/

  5. Auto Answer: Make Provisionable and Improve How it Works

    Completely agree with zensystems 4 requirements above. Our 3CX is also in a call centre and as a bare minimum, we need Auto-Answer to play a sound before dropping a call into an agents ear.

  6. Implemented feature request - force call recordings

    This is an extremely important function in our Call Centre. We cannot entrust agents to not intentionally or accidentally turn off recording.
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