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  1. Jaspar

    Queu with external agents (with rebound)

    That's the way i have set the queue and extensions now, but i was hoping that is was possible to use the rebound. It's really usefull so the queue wont forward to a agents mobile voicemail when the mobile phone of one of the agents is switched off or out of reception. Thanks for your help!
  2. Jaspar

    Queu with external agents (with rebound)

    Thanks for your reply. Are there any other options to use "external agents" in a queue? I can't imagine that i am the only one that uses them?
  3. Jaspar

    Queu with external agents (with rebound)

    Hi All, I'm trying to add a queue with only external numbers to 3CX (v15.5). I made a few "dummy" extensions which forward to a mobile number and tried with "Ring my mobile simultaneously". This last function works without any problems, but without the rebound function. When i set forward rules...
  4. Jaspar

    Zendesk Client Side integration won't connect

    You have a PM :)
  5. Jaspar

    Zendesk Client Side integration won't connect

    Both server-side and client side integrations work great now, thanks for your help!
  6. Jaspar

    Zendesk Client Side integration won't connect

    Hi Ernesto, Thanks for your reply! I configured the server side integration, but would love to see that a ticket is created everytime a call is received. Also the phonenumber search on the server side integration is not working. When i give the number +31123456789 in the test field in the admin...
  7. Jaspar

    Zendesk Client Side integration won't connect

    I followed all instructions from https://www.3cx.com/user-manual/zendesk-crm-integration/ - document no longer exists, but as soon as i click on the "Authorise" button on the Windows softphone i receive an "unable to connect" error. In Zendesk i created the OAth token with the correct name and...
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