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  1. Is it possible to play a prompt to the caller while executing a query in a SQL Database.

    We have a large database and in a CFD project, we are checking the phone number of the caller againts the database. It takes between 3 to 5 seconds. However, it may appear as a long blank on the line for the caller. I'm wondering if it's possible to do the query during the welcome message. Thanks!
  2. Switchboard view : Receptionist, Manager, Q-Manger

    Would be nice to have the possibility to sort call by caller, callee, duration, details on the 3CX switchboard. Depending of the step of a call (IVR, Waiting in queue, External call), it moves quickly in the list and it's hard to keep the focus on one call when there's 25 active calls in the...
  3. Call Queues - Abandoned call reported even if picked up in 2nd Queue

    I agree that call transferred from a call queue to another to invoke more agents should appear a abandoned. That's an issue for us to because each day I have to explain why we see 5% of abandoned calls on a lot of 1200 to 1500 calls, when it's around 1.5% to 2% when we substract the calls that...
  4. Dequeue extension for call queues

    Hello It would be nice if a future release of 3CX brings the possibility to configure a dequeue extension for each call queue. This dequeue extension would increase the productivity since sometimes users are complaining about a small delay between the time they hang up on a call and the time...
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