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queue position announcement

  1. ZS Support
    Initial annoucement to callers who have to wait in busy queue 4.7 5 3votes
    4.7/5, 3 votes
    Thread

    Initial annoucement to callers who have to wait in busy queue

    Hi, The idea is that when a caller first arrives in the queue and all agents are busy, they get a (customizable) prompt that tells them all...
    Thread by: ZS Support, Jan 5, 2018, 0 replies, in forum: Ideas