„Presence information“ from v12.5

Discussion in 'Ideas' started by HDI-AT, Nov 17, 2016.

„Presence information“ from v12.5 5 5 2votes
5/5, 2 votes

  1. HDI-AT

    Nov 17, 2016
    Likes Received:
    If you could bring back the way of how the „Presence information“ window from Version 12.5 was designed it would be very helpful. Our contact center is used to see all the departments and colleagues in the presence window so they can see who is actually in the office and who´s not.

    With the newly designed presence window it is not possible to arrange every single queue the way we want. We have a lot of colleagues and departments which makes the new window almost useless for our contact center.

    Maybe if there is a way to bring back the old presence information (from V12.5 and before) to V15 that would be nice.