1 VoIP line - 2 simultaneous calls

Discussion in '3CX Phone System - General' started by emerbrito, Oct 29, 2007.

  1. emerbrito

    Joined:
    Oct 24, 2007
    Messages:
    24
    Likes Received:
    0
    Hi,

    I have a system set with 4 extensions and 1 VoIP line from broadvoice.
    Today i noticed that with this line, while i was making an external call, somebody called us and was transfered to another extension (by the Digital Receptionist).

    Is that normal? One line, one number and more than one simultaneous call? Broadvoice won't charge me more for that?

    I appreciate any comments.

    Thanks;
     
  2. dyntech

    dyntech New Member

    Joined:
    Mar 28, 2007
    Messages:
    160
    Likes Received:
    0
    It depends on your plan from your ITSP. I was under the impression that Broadvoice only allowed one call per line at a time. There are other providers who charge by the minute instead of by the month who do allow multiple simultaneous calls.


    One of them is nexVortex.
     
  3. emerbrito

    Joined:
    Oct 24, 2007
    Messages:
    24
    Likes Received:
    0
    Is there a way to blok it (simultaneous calls on the same line) on the 3CX software?
     
  4. dyntech

    dyntech New Member

    Joined:
    Mar 28, 2007
    Messages:
    160
    Likes Received:
    0
    In the line setup page under other options- there is a setting for maximum simultaneous calls.
     
  5. emerbrito

    Joined:
    Oct 24, 2007
    Messages:
    24
    Likes Received:
    0
    Great, thanks a lot!
     
  6. RobLloyd

    RobLloyd Member

    Joined:
    Oct 13, 2006
    Messages:
    488
    Likes Received:
    0
    Are you getting multiple lines working with 1 plan? I thought I called them and they didn't offer that. Which plan do you have?

    Thanks,
     
  7. nmangaoang

    Joined:
    Jun 22, 2007
    Messages:
    35
    Likes Received:
    0
    Hi Rob,

    I think that's the Call Waiting feature from Broadvoice. It lets you accept incoming call even when you're on the phone.

    Nick
     
  8. emerbrito

    Joined:
    Oct 24, 2007
    Messages:
    24
    Likes Received:
    0
    Hi Rob;
    I have the Unlimited World Plus.
     

Share This Page