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15.0.71- Att and Blind Transfers do not work

Discussion in 'Android' started by OlatheTrading, Apr 12, 2017.

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  1. OlatheTrading

    Joined:
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    Device Info
    -------------------------------------------------------
    Phone Model: All Android updated to 15.0.71

    Issue Info
    -------------------------------------------------------
    Handset: Cell Phone
    Contacts: [Local]
    Connection: [WiFi|]
    Server: [Internal]


    Att and Blind Transfers are not working. The following is what happens. These have been sent to 3cx support with no response. The phones I have that have not been updated to .71, work fine. Please Fix!

    1. Phone one picks up a call- opens line one
    2. phone 1 hits att transfer with intention of transferring to phone 2 - opens line 2
    3. Phone 1 goes to the phonebook and hits phone 2's extension, hits call extension
    4. Phone 2 rings and is picked up- opens line 3 on phone 1
    5. Phone 1 hits the transfer button with intent to transfer call
    6. Phone 1 does not transfer the call, instead it puts phone 2 on hold, and the original call stays on hold.

    If you type the extension of the person, instead of selecting from the phonebook, then the call will transfer as expected. This is a workaround, but not practical for my company, as we have too many lines to memorize.

    Thanks!
     
  2. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

    Joined:
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    Hello @OlatheTrading

    Did you get a reply from 3CX support?
    Do you have a ticket number so i can check the status of the issue?
     
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