- Joined
- Nov 27, 2013
- Messages
- 35
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Hello all,
I have a client who just upgraded from v11 to v15.5
They do not want the hold music on a Call Queue when a customer calls, they want a normal ringing sound for the customer.
In v11 I just used the "USProgressTone" .wav but I can not find it in v15.5 or any progress/ringing tone that the caller hears.
I dont want to reuse the tone from v11 as it sounds awful.
I know v15.5 has a good quality sounding tone as when I set the incoming calls to go to a Ring Group and not a Queue it sounds perfect...... I just cant fine it anywhere!
Can anyone help please?
I have a client who just upgraded from v11 to v15.5
They do not want the hold music on a Call Queue when a customer calls, they want a normal ringing sound for the customer.
In v11 I just used the "USProgressTone" .wav but I can not find it in v15.5 or any progress/ringing tone that the caller hears.
I dont want to reuse the tone from v11 as it sounds awful.
I know v15.5 has a good quality sounding tone as when I set the incoming calls to go to a Ring Group and not a Queue it sounds perfect...... I just cant fine it anywhere!
Can anyone help please?