2 PSTN Lines .... Issue with taking two Calls at a time

Discussion in '3CX Phone System - General' started by OSBroadband, Dec 12, 2008.

Thread Status:
Not open for further replies.
  1. OSBroadband

    Joined:
    Dec 12, 2008
    Messages:
    3
    Likes Received:
    0
    We have 2 PSTN lines connected to a Grandstream GXW4104 using 5 Grandstream GXP2000 VoIP Phones / 5 Extensions.

    I have a Ring Group setup where all incoming calls from both PSTN Lines ring all phones.

    The issue I'm having is when someone is using Line 1 and another call comes in it does not ring his phone but all
    the other phones that aren't is use DO ring.

    We would like it to still ring on "Line 2" even when someone is on "Line 1".

    Also If someone is using a line and someone attempts to call his extension or forward a call to that person it dosn't ring on line 2.

    Hope this makes sense, thanks for any input.....
     
  2. 5qg4

    5qg4 Active Member

    Joined:
    Jan 31, 2007
    Messages:
    643
    Likes Received:
    0
    By default the extension setting "Busy Detection Mechanism" is "Use PBX Status". If you changed this option to "Use Phone Status". If the phone not only have 1 line. Then Line 1 busy. The call will ring line 2. It may be solved your issue.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Thread Status:
Not open for further replies.