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Hello all, I am getting close to working out all of the small nuances in my 3CX setup. My setus is as follows:
I have 2 PSTN lines coming in through a grandstream gateway.
The first gateway port, 10001, forwards calls to ring group L1. Ring group L1 consists of ext. 102,102,102,104
The seccond gateway port, 10002, forwards calls to ring group L2. Ring group L2 consists of ext. 102,102,102,104
If no one answers in L1, it forwards to a DR to the caller can leave a voicemail with any of the extensions.
If no one answers in L2, it forwards to a DR to the caller can leave a voicemail with any of the extensions.
My theory behind the 2 identical ring groups was to help simplify the forwarding within the 3CX. I may be wrong here. My last hurdle is the somewhat rare occasion when I have 2 simultaneous calls coming in at the same time. As of now, which ever line was first (we are talking miliseconds here) gets forwarded on to a ring group and the other line gets forwarded immediately to the DR. My thinking was to have 2 separate ring groups to handle each line independently. Then I got to thinking, well if one ring group is ringing all extensions, technically all extensions are busy so I tried to set up one of my phones with 2 extensions (102 & 202) and changes my setup to the following:
The first gateway port, 10001, forwards calls to ring group L1. Ring group L1 consists of ext. 102,102,102,104
The seccond gateway port, 10002, forwards calls to ring group L2. Ring group L2 consists of ext. 202
If no one answers in L1, it forwards to a DR to the caller can leave a voicemail with any of the extensions.
If no one answers in L2, it forwards to a DR to the caller can leave a voicemail with any of the extensions.
This still does not allow both simultaneous calls to be forwards to the phone with extensions 102 & 202.
Am I thinking about this all wrong?
EDIT: Below is the log of the situation in question
I have 2 PSTN lines coming in through a grandstream gateway.
The first gateway port, 10001, forwards calls to ring group L1. Ring group L1 consists of ext. 102,102,102,104
The seccond gateway port, 10002, forwards calls to ring group L2. Ring group L2 consists of ext. 102,102,102,104
If no one answers in L1, it forwards to a DR to the caller can leave a voicemail with any of the extensions.
If no one answers in L2, it forwards to a DR to the caller can leave a voicemail with any of the extensions.
My theory behind the 2 identical ring groups was to help simplify the forwarding within the 3CX. I may be wrong here. My last hurdle is the somewhat rare occasion when I have 2 simultaneous calls coming in at the same time. As of now, which ever line was first (we are talking miliseconds here) gets forwarded on to a ring group and the other line gets forwarded immediately to the DR. My thinking was to have 2 separate ring groups to handle each line independently. Then I got to thinking, well if one ring group is ringing all extensions, technically all extensions are busy so I tried to set up one of my phones with 2 extensions (102 & 202) and changes my setup to the following:
The first gateway port, 10001, forwards calls to ring group L1. Ring group L1 consists of ext. 102,102,102,104
The seccond gateway port, 10002, forwards calls to ring group L2. Ring group L2 consists of ext. 202
If no one answers in L1, it forwards to a DR to the caller can leave a voicemail with any of the extensions.
If no one answers in L2, it forwards to a DR to the caller can leave a voicemail with any of the extensions.
This still does not allow both simultaneous calls to be forwards to the phone with extensions 102 & 202.
Am I thinking about this all wrong?
EDIT: Below is the log of the situation in question
Code:
10:32:54.067 [CM503003]: Call(111): Call to sip:[email protected] failed; Cause: 487 Request Terminated; from IP:192.xxx.x.150:5061
10:32:54.036 [CM503003]: Call(111): Call to sip:[email protected] failed; Cause: 487 Request Terminated; from IP:192.xxx.x.151:5060
10:32:54.036 [CM503003]: Call(111): Call to sip:[email protected] failed; Cause: 487 Request Terminated; from IP:192.xxx.x.152:5060
10:32:54.036 [CM503003]: Call(111): Call to sip:[email protected] failed; Cause: 487 Request Terminated; from IP:192.xxx.x.153:5060
10:32:54.036 [CM503003]: Call(111): Call to sip:[email protected] failed; Cause: 487 Request Terminated; from IP:192.xxx.x.150:5060
10:32:53.926 [CM503008]: Call(111): Call is terminated
10:32:53.880 Currently active calls - 1: [111]
10:32:46.922 [CM503008]: Call(112): Call is terminated
10:32:41.992 [CM503007]: Call(112): Device joined: sip:[email protected]:40600;rinstance=20b68472642f4c60
10:32:41.992 [CM503007]: Call(112): Device joined: sip:[email protected]:5062;transport=udp
10:32:41.992 [CM505001]: Ext.802: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CX IVR;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX IVR] PBX contact: [sip:[email protected]:5060]
10:32:41.992 [CM503002]: Call(112): Alerting sip:[email protected]:40600;rinstance=20b68472642f4c60
10:32:41.836 [CM503025]: Call(112): Calling Ext:Ext.802@[Dev:sip:[email protected]:40600;rinstance=20b68472642f4c60]
10:32:41.789 [CM503005]: Call(112): Forwarding: Ext:Ext.802@[Dev:sip:[email protected]:40600;rinstance=20b68472642f4c60]
10:32:41.789 [CM503016]: Call(112): Attempt to reach <sip:[email protected]:5060> failed. Reason: Not Registered
10:32:41.789 [CM503017]: Call(112): Target is not registered: RingAll805:202
10:32:41.789 [CM503010]: Making route(s) to <sip:[email protected]:5060>
10:32:41.789 [CM505002]: Gateway:[Grandstream_GXW4104] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Grandstream GXW4104 (HW 1.0, Ch:6) 1.3.4.10] PBX contact: [sip:[email protected]:5060]
10:32:41.774 [CM503001]: Call(112): Incoming call from 913xxxxx93@(Ln.10002@Grandstream_GXW4104) to <sip:[email protected]:5060>
10:32:41.774 [CM503012]: Inbound office hours rule (unnamed) for 10002 forwards to DN:805
10:32:41.087 [CM505001]: Ext.202: Device info: Device Identified: [Man: Cisco;Mod: SPA Series;Rev: General] Capabilities:[reinvite, replaces, unable-no-sdp, no-recvonly] UserAgent: [Cisco/SPA504G-7.4.6] PBX contact: [sip:[email protected]:5060]
10:32:41.087 [CM503002]: Call(111): Alerting sip:[email protected]:5061
10:32:41.087 [CM505001]: Ext.102: Device info: Device Identified: [Man: Cisco;Mod: SPA Series;Rev: General] Capabilities:[reinvite, replaces, unable-no-sdp, no-recvonly] UserAgent: [Cisco/SPA504G-7.4.6] PBX contact: [sip:[email protected]:5060]
10:32:41.087 [CM503002]: Call(111): Alerting sip:[email protected]:5060
10:32:41.025 [CM505001]: Ext.104: Device info: Device Identified: [Man: Cisco;Mod: SPA Series;Rev: General] Capabilities:[reinvite, replaces, unable-no-sdp, no-recvonly] UserAgent: [Cisco/SPA504G-7.4.6] PBX contact: [sip:[email protected]:5060]
10:32:41.025 [CM503002]: Call(111): Alerting sip:[email protected]:5060
10:32:41.025 [CM505001]: Ext.101: Device info: Device Identified: [Man: Cisco;Mod: SPA Series;Rev: General] Capabilities:[reinvite, replaces, unable-no-sdp, no-recvonly] UserAgent: [Cisco/SPA504G-7.4.6] PBX contact: [sip:[email protected]:5060]
10:32:41.025 [CM503002]: Call(111): Alerting sip:[email protected]:5060
10:32:41.009 [CM505001]: Ext.103: Device info: Device Identified: [Man: Cisco;Mod: SPA Series;Rev: General] Capabilities:[reinvite, replaces, unable-no-sdp, no-recvonly] UserAgent: [Cisco/SPA504G-7.4.6] PBX contact: [sip:[email protected]:5060]
10:32:41.009 [CM503002]: Call(111): Alerting sip:[email protected]:5060
10:32:40.947 [CM503025]: Call(111): Calling RingAll800:102Ext.102101Ext.101103Ext.103104Ext.104202Ext.202@[Dev:sip:[email protected]:5061]
10:32:40.947 [CM503025]: Call(111): Calling RingAll800:102Ext.102101Ext.101103Ext.103104Ext.104202Ext.202@[Dev:sip:[email protected]:5060]
10:32:40.947 [CM503025]: Call(111): Calling RingAll800:102Ext.102101Ext.101103Ext.103104Ext.104202Ext.202@[Dev:sip:[email protected]:5060]
10:32:40.931 [CM503025]: Call(111): Calling RingAll800:102Ext.102101Ext.101103Ext.103104Ext.104202Ext.202@[Dev:sip:[email protected]:5060]
10:32:40.931 [CM503025]: Call(111): Calling RingAll800:102Ext.102101Ext.101103Ext.103104Ext.104202Ext.202@[Dev:sip:[email protected]:5060]
10:32:40.885 [CM503004]: Call(111): Route 1: RingAll800:102Ext.102101Ext.101103Ext.103104Ext.104202Ext.202@[Dev:sip:[email protected]:5060,Dev:sip:[email protected]:5060,Dev:sip:[email protected]:5060,Dev:sip:[email protected]:5060,Dev:sip:[email protected]:5061]
10:32:40.885 [CM503010]: Making route(s) to <sip:[email protected]:5060>
10:32:40.885 [CM505002]: Gateway:[Grandstream_GXW4104] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Grandstream GXW4104 (HW 1.0, Ch:5) 1.3.4.10] PBX contact: [sip:[email protected]:5060]
10:32:40.869 [CM503001]: Call(111): Incoming call from 913xxxxx51@(Ln.10001@Grandstream_GXW4104) to <sip:[email protected]:5060>
10:32:40.869 [CM503012]: Inbound office hours rule (unnamed) for 10001 forwards to DN:800