I've recently been working on setting up phone provisioning in the office. On the test system the *20* pickup function works fine with the new template I created, so I modified the template slightly for the Cisco SPA502G and SPA504G and copied over to live system. Applied the new firmware template and now it doesn't work on the live. It was working fine before I applied the new template. It still works on the test system and I've even tried rebuilding the template again. I've checked the dialcodes on the system itself under Settings > advanced > Dial codes and that correctly shows *20* Any ideas or help on what could be wrong? I've used the same template in another office and believe that works fine. Thanks in advance, any help is appreciated.