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2nd Outbound call failing

Discussion in '3CX Phone System - General' started by Marcus99, May 16, 2016.

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  1. Marcus99

    May 16, 2016
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    Our business outbound calls through the Patton are having issues. Any individual user can ring outbound from their handset without problems however as soon as a 2nd user attempts to call out at the same time/during the other call they get approximately 15 seconds of nothing then an engaged signal.

    I've Isolated the moment it happens and posted the logs of it below. It reports a 504 server error, however scanning the forums I've been unable to find another with the exact same error.

    Any help would be greatly appreciated, Thanks in advance.

    16-May-2016 08:28:39.680 Leg L:837.2[Line:10002>>0438615208] is terminated: Cause: 504 Server Time-out/INVITE from
    16-May-2016 08:28:39.680 [CM503025]: Call(C:837): Calling T:Line:10002>>0438615208@[Dev:sip:10003@,Dev:sip:10004@] for L:837.1[Extn]
    16-May-2016 08:28:39.677 Call to T:Line:10002>>0438615208@[Dev:sip:10002@,Dev:sip:10003@,Dev:sip:10004@] from L:837.1[Extn] failed, cause: Cause: 504 Server Time-out/INVITE from
    16-May-2016 08:28:39.677 [CM503003]: Call(C:837): Call to <sip:0438615208@> has failed; Cause: 504 Server Time-out/INVITE from
    16-May-2016 08:28:36.788 Currently active calls - 2: [836,837]
    16-May-2016 08:28:28.700 [CM503025]: Call(C:837): Calling T:Line:10002>>0438615208@[Dev:sip:10002@,Dev:sip:10003@,Dev:sip:10004@] for L:837.1[Extn]
    16-May-2016 08:28:28.651 [CM503027]: Call(C:837): From: Extn:107 ("Marcus" <sip:107@>) to T:Line:10000>>0438615208@[Dev:sip:09628233@]
    16-May-2016 08:28:28.651 [CM503004]: Call(C:837): Route 3: from L:837.1[Extn] to T:Line:10000>>0438615208@[Dev:sip:09628233@]
    16-May-2016 08:28:28.651 Line limit check: Current # of calls for line Lc:10000(@AussieBB[<sip:09628233@>]) is 0; limit is 3
    16-May-2016 08:28:28.651 [CM503027]: Call(C:837): From: Extn:107 ("Marcus" <sip:107@>) to T:Line:10002>>0438615208@[Dev:sip:10002@,Dev:sip:10003@,Dev:sip:10004@]
    16-May-2016 08:28:28.651 [CM503004]: Call(C:837): Route 2: from L:837.1[Extn] to T:Line:10002>>0438615208@[Dev:sip:10002@,Dev:sip:10003@,Dev:sip:10004@]
  2. leejor

    leejor Well-Known Member

    Jan 22, 2008
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    Is it always calls to port 5062 that fail, or is it random?
    If it is always to 5062 then check the gateway settings, for that port, and the phone line attached.
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