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3.1.8751.0 and a tip to help people understand you at 3CX

Discussion in 'Windows' started by DeWild1, Aug 26, 2009.

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  1. DeWild1

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    So many people, including me, get confused about your tech support polocy.
    If I were to see these words and have them burned into my brain better, (Community-led, no tech support) it would have helped me and many others http://www.3cx.com/forums/3cx-assistant-won-t-log-in-9687.html#p56276 if you had that part in RED.

    I am not sure why I, nor others, do not get that but it would help people understand better.
    You guys are busy and doing your best, but if the client wants indiviual help for a product that they are most likely not paying for, then they need to pay you for your time.
    On a long term sales view, this may not be best, but to get instant money for time spent helping and developing, you have chosen this path.
    So be it, its your choice but to have it in red would have helped me "get it".
    I honestly did not read that and understand it until today! LOL

    You guys did a GREAT job intergrating the Plantronics BT USB and BT headset so we can answer and hang up with the headset. (I still wish more people would understand how cool that is)


    Anyways, about 3.1.8751.0...
    We have the server offsite on a 10 meg fiber connection.
    DSL at the office.
    At the office, we are still experiancing bad call quality on the other side.. (IE, the person we called or the person that is calling us, can not hear us well)..
    This only happeneds if we have the Tunnel ON.

    If we have the Tunnel off, it is much better.

    We are also still experiancing about 30% lost calls with the Tunnel OFF.

    So what we end up doing is leaving one phone on Tunnel and one on Non Tunnel.
    The Tunnel one we set to ring to an external set of speakers.
    If our softphone was not ringing nor our Plantronics BT earpeice, but we heard the external speakers going off.... Then we would pick up the extra BT headset and answer the call through that. If they complaine they can not hear us well, then we call them back on the non tunnel line.

    My wife and I work from home a lot. I have a 12 meg DL and 1.5 meg upload Comcast Cable connection. We have the same experience at home as the office ADSL.

    Now, I have not tested this next part, but I could if you want me too.. I also have a SPRINT wireless USB modem.
    I can test that. With and without Tunnel to see if it has to do with my Office routers..
    You see, at the office and at home, I have Windows 2003 servers acting as a router.
    Routing and Remote Access on Windows 2003 has proven itself MUCH faster in all my tests than any router I have tested.. (The hi end Cisco stuff I am sure is better, but any store bought router is much slower and weaker and does not handle multiple connections well)
    So, I could test it on my laptop with a Direct internet connection and only the Vista built in firewall.

    My VOIP server is also set up as a router...

    If I am the ONLY one experinacing 20-30% lost calls when not using the tunnel, I would like to know. :p :mrgreen:




    BTW, GREAT JOB ON THE LAST SERVER UPDATE.


    The 1-2 second lag in the back and forth conversation IS GONE.. Its as good as a copper line now!!!
     
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  2. LeonidasG

    LeonidasG Support Team
    Staff Member 3CX Support

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    Hi there,

    We have the forums and the Client Support System.
    The forums are free for everyone to use. Though these forums might say that they are Community led with no Tech Support, there are times that we help people out as much as we can.

    We have a specialised team that Gives High Grade Tech Support to our Partners / Clients on the Ticket Support system.
    But as you said above, there are people who are using the Free version of 3CX as their main Phone System. Our Support team has it's hands full with Requests from Partners / Clients, it would not be a viable option to mix up Clients and Forum users together as this is not how a business works :p This is how the Entire World Works :p

    Any bugs you report on the forums are always checked by us to see if they are Valid Bugs. The Majority of the bug reports we get are false alarms / More like feature requests than bugs, and others are 1 Time Bug Tests that end up being a False alarms through user error. ( Meaning that they do an Incorrect Test, and test it only once )
    Before Submitting a Bug Report be sure that you can Replicate the problem twice or be able to replicate it on will, be able to describe how to replicate it.
    A simple: "Hi, my phone system Crashed when i woke up this morning, what might of have happened?" is as you understand not helpful at all. :evil:


    Thanks :p


    And btw did you try the Version 4.0 Voip Phone?
    Get it here :p
    http://www.3cx.com/blog/
     
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  3. cfive

    cfive Member

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    Where can I get more info on this coolness ;-). I have mic and speaker function via Plantronics BT headset - but no answer/hamgup coolness!.

    Thanks - Les.
     
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  4. bkreeger

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    I am also curious as to where to get this coolness. Mine will not hang up either. Thanks

    Oh, by the way, when you buy supported versions of 3CX you do get support. Very good support too! :lol:
     
  5. Vali_3CX

    Vali_3CX Well-Known Member
    Staff Member 3CX Support

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    you may trust me when I'm telling you that Cfive's question was posted on august 27, so please check answer's datetime (and the answer itself, I guess) in the link below:

    http://www.3cx.com/forums/3cxphone-4-new-voip-phone-with-iphone-look-and-feel-11190.html#p57480

    On the other hand, you're telling about buying - may you specify in your third message, please, the ticket number you opened? I'm wondering since you're complaining here, not in the http://www.3cx.com/forums/3cx-partner-forum-3/ Thanks in advance.

    vali
     
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  6. DeWild1

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    You can use any BT headset with the http://www.google.com/products/catalog?hl=en&rls=com.microsoft:en-us&q=bua-100+plantronics&um=1&ie=UTF-8&cid=11286075626894419540&ei=sDzFSrGUCJWwNsbgrfMH&sa=X&oi=product_catalog_result&ct=result&resnum=4&ved=0CBYQ8wIwAw#ps-sellers BUA-100 and then use the software PerSonoCall.. (Ya, it has to be the BUA-100. :roll: )

    Its great, hang up and answer from the button on your head while your laptop is 30 feet away.

    I will PM you too, sorry for late reply.
     
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  7. DeWild1

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