3 digits emergency number

Discussion in '3CX Phone System - General' started by aorlando, May 30, 2007.

  1. aorlando

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    Testing 3CX product we've had this problem.

    In Italy Emergency numbers are on three digits (113-115-118).

    Having choosed as 3 digits the extensions lenght (..120-121.122..)
    dialing emergency numbers appears as trying to call
    an internal extension not existent , so failed.

    Solutions ??

    We must change the extensions to 4 digits ??
    In these way 3 digits numbers would be recognized as an external numbers to call ??? ..

    Neither I could choose at the installation 2 digits for internal extensions.

    Thanks
     
  2. no1daag

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    Setup an Extension that directs to an emergency number using the forward all calls to external number. Then users can dial that extension for emergency calls....

    Ext 113 redirects to call out to 113
     
  3. aorlando

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    this workaround doesn't work

    Thanks no1daag,

    but this workaround doesn't work:


    13:59:40.780 CallConf::eek:nIncoming Call(C:60): Destination not available for call from sip:123@voip-pc.taborelli.it to sip:130@voip-pc.taborelli.it
    13:59:40.780 CallConf::Rejected Call(C:60) is rejected: Destination could not be found
    13:59:40.765 CallTarget::create Destination is overwritten by Forward all rule for extension130 to 130type(2)
    13:59:40.765 CallConf::eek:nIncoming Call(C:60): Incoming call from Ext.123 to sip:130@voip-pc.taborelli.it

    P.S.

    We have many phone services with 3 digits

    112-113-115-117-118 various emergency services
    120-130-187-190-191 various telco helpdesk services
    ..others I dont remember...

    At the moment the only workaround is digit a "9" as prefixfor this short numbers and to have an outbound rule to capture it
    otherwise
    (as you explained) create extensions but "Forward to Outside Number" with "9" as prefix (example 9113).
     
  4. Costas3CX

    Costas3CX New Member

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    no1daags idea was very good. You just have to forward to a number but add infront of the number an outbound rule telling 3cx where you are going to dial out from. Eg If 0 with transform mask r would direct the call through a specific VoIP provider, or Gateway then then the extension should forward call to 0113 or 0115 for example. That way you tell the PBX through the outbound rule to dial through the appropriate channel.

    Give it a go and let me know if it works.
     
  5. aorlando

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    Forward to Outside Number with prefix

    As I tried to say in my previous post the workaround works :wink:
    adding a prefix to the number specified in Forward to Outside Number ,
    number to call becomes a four digit;
    in this way 3CX understands that the number is external
    and applies to it the correct outbound rule.

    It would be great if numbers to call not present as internal extensions
    were interpreted from 3CX engine as external.

    Trixbox seems working in this way.
     
  6. Costas3CX

    Costas3CX New Member

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    Another workaround would be to not create an extension at all, and just create an outbound rule. The rule would have prefix 113 with no transform mask and it would direct the call to a specific gateway/provider. If you make a rule for every emergency number then you are set. There is a small bug in the interface not allowing more than 1 number to be assigned to each outbound rule. But in the coming version this is fixed and you will be able to create just 1 outbound rule with no transform mask and a series of prefixes in this way: 113,115,117, 199 etc

    As far as your suggestion is concerned, it would be possible to do this, but then how would the PBX know from where you want to go out from? Gateway or Provider for example? This is why we have outbound rules to determine where you want the call to go out from.
     
  7. dekatech

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    Depending on the phone you are using... you can set dialing plans that recognize the emergency numbers. (these are configured on your phone not the 3CX system)

    Polycom, Cisco etc...

    Travis
     
  8. aorlando

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    Maybe there's been a misunderstanding:
    for external I mean "number not associated to internal extensions".

    At now if I choose 3 digits as lenght for extensions
    everything I call with just 3 digits is translated
    as internal and on it
    are not applied the "outbound rules".

    What I mean was: if I call a number not associated to any extension
    it should be routed as external (a POTS number) trough the outbound rule.

    I hope my idea is brighter now.
     
  9. archie

    archie Well-Known Member
    3CX Support

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    Yes, but what is the problem to dial '9' (or any prefix of your choice) before 3 digit emergency number? 9130 is not too much longer than 130.
     
  10. aorlando

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    You're right...

    maybe it's just a my preconcept.

    In emergency state people is used to call 11x .. just this
    and users are humans.
     
  11. dekatech

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    I repeat...

    depending on the IP Phone you are using you may be able to set a dialing plan. I have done this successfully using Polycom.

    I have set the external line to use "9" as the prefix and created a dialing plan that recognizes the 9 as the start of an emergency number... and dials

    Limitations,
    You must have one sip lne reserved for emergency calls. (Not too much trouble, or cost because the line will not be used often, if at all....)
     

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