3 Minutes Drop

Discussion in '3CX Phone System - General' started by andrew.doades, Apr 4, 2011.

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  1. andrew.doades

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    Hi,

    We have 3CX V9 installed and we're getting our calls dropped after 3 minutes with the below scenario:
    This is under any of our phones.

    We have "Automatically Switch To Away Profile During Break" set with 09:00 -> 17:00 Monday to Friday.
    and "Include holidays" ticked.

    If we call into the 3CX system from outside, after 3 minutes dead, the call gets dropped from the 3CX side.

    Is anyone else experiencing this, or know if this is fixed in V10?

    Andrew
     
  2. andrew.doades

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    It appears that if we set any extension to "Away" even manually we get the same issue, but the line is dropped after 30 seconds

    Andrew
     
  3. andrew.doades

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    Setting the extension status to "Out of office" caused no problems
    and setting my status to "Away" during a call caused no problems

    I then called an extension directly whilst I was "Away" and we got cut off at 32 seconds
     
  4. inostar

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    Hi there Andrew,
    I faced this problem a few months ago with my first 3CX installation.

    Enabling Keep-Alives resolved the issue for me.

    Settings ==> General ==> Global Options ==> "Enable Keep Alives"

    You may also need to enable "NAT Keep-Alives" within your phone's configuration.

    Shawn
     
  5. andrew.doades

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    Thanks Shawn,

    I'll give this a go and update you with our results.

    Andrew
     
  6. andrew.doades

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    HI Shawn,

    Unfortunately we've still got the same problem, after having set the Keep-Alive setting.

    Andrew
     
  7. BRIANTHEBEAR

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    Hi there, phone connection dropping all the time, our IT Dept have looked into this and still cant provide a solution. I am having to orderr a handset and ditch 3cx if I cant get this resolved.

    I see the comments about keep alive but cannot find where to do this?

    Any advice available before I throw it out ?
     
  8. andrew.doades

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    Hi,

    We're currently doing some more tests also. We think its could be our voice mail/ring group setup.
    We'll be doing these tests this afternoon, so I'll update the post to let you know..

    Andrew
     
  9. andrew.doades

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    Hi All,

    We've now identified the issue to be with our VOIP Provider!
    I would suggest you check with yours if you've got the same problem.

    After we switched to another VOIP provider on trial, everything is fine and we can make 15 minute + calls.

    Andrew
     
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