I installed V11 today. Was also having this problem before v11. I have 31 Cisco SPA508g phones. Ring group 1 has all 31 phones ringing at the same time and if no answer in 30 secs, goes to voicemail for operator. If a user sets the call forward on their phone thru the phone itself by pressing the cfwd button, after no answer on the ring group, it goes to the number that the user programmed when they pressed the cfwd button. No matter how long I set the ring time for on the ring group. I only want the user to be able to use that feature if a call is transferred to their extension. Any ideas?