3cx 10 Unable to place calls

Discussion in '3CX Phone System - General' started by sgiddey, Jun 23, 2011.

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  1. sgiddey

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    Hi there
    Just installed V10 successfully ??? However I can place calls locally to extensions. I can receive calls from external numbers but cannot make external calls. Soft phones as well. I am using Grandstream GPX2000. Everything works except outgoing. I am using VOIPGO as a provider. I have checked just about everything... dialed 9 xxx xxx xxxx dialed xxx xxx xxxx am I missing something.. Any assistance would be greatly appreciated.

    This is the error message on the phone....

    404 NOT FOUND
    Wrong NUMBER or remote party not online.

    Thanks
    SPG
     
  2. sgiddey

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    If I use 3cx Softphone.. just a destination not found..

    SPG
     
  3. nbailey

    nbailey Member

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    Hello,

    More information would be needed, is the provider registered? how do you have outbound rules setup? maybe even some logs would help us sort this out.

    Thanks,
    Nate
     
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  4. sgiddey

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    Hopefully this will be of some help

    Thanks

    SPG


    11:54:51.218 [CM503008]: Call(60): Call is terminated
    11:54:48.099 [CM503007]: Call(60): Device joined: sip:101@192.168.0.20:52271;rinstance=e7dc4ed7d0cac63e
    11:54:48.093 [CM503007]: Call(60): Device joined: sip:100@192.168.0.43:5060;transport=udp
    11:54:45.291 [CM505001]: Ext.101: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhone 6.0.19548.0] PBX contact: [sip:101@192.168.0.29:5060]
    11:54:45.291 [CM503002]: Call(60): Alerting sip:101@192.168.0.20:52271;rinstance=e7dc4ed7d0cac63e
    11:54:45.131 [CM503025]: Call(60): Calling Ext:Ext.101@[Dev:sip:101@192.168.0.20:52271;rinstance=e7dc4ed7d0cac63e]
    11:54:45.097 [CM503004]: Call(60): Route 1: Ext:Ext.101@[Dev:sip:101@192.168.0.20:52271;rinstance=e7dc4ed7d0cac63e]
    11:54:45.095 [CM503010]: Making route(s) to <sip:101@192.168.0.29>
    11:54:45.090 [CM505001]: Ext.100: Device info: Device Identified: [Man: Grandstream;Mod: GXP Series;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Grandstream GXP2000 1.2.1.4] PBX contact: [sip:100@192.168.0.29:5060]
    11:54:45.080 [CM503001]: Call(60): Incoming call from Ext.100 to <sip:101@192.168.0.29>
    11:54:41.135 [CM503020]: Normal call termination. Reason: Not found
    11:54:41.134 [CM503016]: Call(59): Attempt to reach <sip:102@192.168.0.29> failed. Reason: Not Found
    11:54:41.134 [CM503014]: Call(59): No known route to target: <sip:102@192.168.0.29>
    11:54:41.132 [CM503010]: Making route(s) to <sip:102@192.168.0.29>
    11:54:41.129 [CM505001]: Ext.100: Device info: Device Identified: [Man: Grandstream;Mod: GXP Series;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Grandstream GXP2000 1.2.1.4] PBX contact: [sip:100@192.168.0.29:5060]
    11:54:41.121 [CM503001]: Call(59): Incoming call from Ext.100 to <sip:102@192.168.0.29>
    11:54:29.834 [CM503020]: Normal call termination. Reason: Not found
    11:54:29.834 [CM503016]: Call(58): Attempt to reach <sip:0@192.168.0.29> failed. Reason: Not Found
    11:54:29.833 [CM503014]: Call(58): No known route to target: <sip:0@192.168.0.29>
    11:54:29.832 [CM503010]: Making route(s) to <sip:0@192.168.0.29>
    11:54:29.829 [CM505001]: Ext.100: Device info: Device Identified: [Man: Grandstream;Mod: GXP Series;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Grandstream GXP2000 1.2.1.4] PBX contact: [sip:100@192.168.0.29:5060]
    11:54:29.820 [CM503001]: Call(58): Incoming call from Ext.100 to <sip:0@192.168.0.29>
    11:54:22.814 [CM503020]: Normal call termination. Reason: Not found
    11:54:22.814 [CM503016]: Call(57): Attempt to reach <sip:917803705197@192.168.0.29> failed. Reason: Not Found
    11:54:22.814 [CM503014]: Call(57): No known route to target: <sip:917803705197@192.168.0.29>
    11:54:22.812 [CM503010]: Making route(s) to <sip:917803705197@192.168.0.29>
    11:54:22.808 [CM505001]: Ext.100: Device info: Device Identified: [Man: Grandstream;Mod: GXP Series;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Grandstream GXP2000 1.2.1.4] PBX contact: [sip:100@192.168.0.29:5060]
    11:54:22.800 [CM503001]: Call(57): Incoming call from Ext.100 to <sip:917803705197@192.168.0.29>
    11:54:14.134 [CM503020]: Normal call termination. Reason: Not found
    11:54:14.134 [CM503016]: Call(56): Attempt to reach <sip:7803705197@192.168.0.29> failed. Reason: Not Found
    11:54:14.134 [CM503014]: Call(56): No known route to target: <sip:7803705197@192.168.0.29>
    11:54:14.132 [CM503010]: Making route(s) to <sip:7803705197@192.168.0.29>
    11:54:14.128 [CM505001]: Ext.100: Device info: Device Identified: [Man: Grandstream;Mod: GXP Series;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Grandstream GXP2000 1.2.1.4] PBX contact: [sip:100@192.168.0.29:5060]
    11:54:14.121 [CM503001]: Call(56): Incoming call from Ext.100 to <sip:7803705197@192.168.0.29>
    11:53:57.743 [CM503020]: Normal call termination. Reason: Not found
    11:53:57.743 [CM503016]: Call(55): Attempt to reach <sip:17803705197@192.168.0.29> failed. Reason: Not Found
    11:53:57.743 [CM503014]: Call(55): No known route to target: <sip:17803705197@192.168.0.29>
    11:53:57.741 [CM503010]: Making route(s) to <sip:17803705197@192.168.0.29>
    11:53:57.737 [CM505001]: Ext.100: Device info: Device Identified: [Man: Grandstream;Mod: GXP Series;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Grandstream GXP2000 1.2.1.4] PBX contact: [sip:100@192.168.0.29:5060]
    11:53:57.729 [CM503001]: Call(55): Incoming call from Ext.100 to <sip:17803705197@192.168.0.29>
    11:53:20.593 [CM503008]: Call(54): Call is terminated
    11:52:57.666 [CM503007]: Call(54): Device joined: sip:100@192.168.0.43:5060;transport=udp
    11:52:57.654 [CM503007]: Call(54): Device joined: sip:gid6133441408@66.49.255.51:5060
    11:52:56.323 [CM505001]: Ext.100: Device info: Device Identified: [Man: Grandstream;Mod: GXP Series;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Grandstream GXP2000 1.2.1.4] PBX contact: [sip:100@192.168.0.29:5060]
    11:52:56.318 [CM503002]: Call(54): Alerting sip:100@192.168.0.43:5060;transport=udp
    11:52:56.174 [CM503025]: Call(54): Calling Ext:Ext.100@[Dev:sip:100@192.168.0.43:5060;transport=udp]
    11:52:56.146 [CM503004]: Call(54): Route 1: Ext:Ext.100@[Dev:sip:100@192.168.0.43:5060;transport=udp]
    11:52:56.142 [CM503010]: Making route(s) to <sip:100@192.168.0.29:5060>
    11:52:56.138 [CM505003]: Provider:[Generic VoIP Provider -] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Asterisk PBX] PBX contact: [sip:gid6133441408@67.193.170.98:5060]
    11:52:56.135 [CM503001]: Call(54): Incoming call from 17803705197@(Ln.10000@Generic VoIP Provider -) to <sip:100@192.168.0.29:5060>
    11:52:56.065 [CM503012]: Inbound out-of-office hours rule (unnamed) for 10000 forwards to DN:100
    11:52:27.912 [CM503003]: Call(53): Call to sip:100@192.168.0.29 has failed; Cause: 487 Request Cancelled; from IP:192.168.0.43:5060
    11:52:27.791 [CM503008]: Call(53): Call is terminated
    11:52:21.592 Currently active calls - 1: [53]
    11:52:18.041 [CM505001]: Ext.100: Device info: Device Identified: [Man: Grandstream;Mod: GXP Series;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Grandstream GXP2000 1.2.1.4] PBX contact: [sip:100@192.168.0.29:5060]
    11:52:18.041 [CM503002]: Call(53): Alerting sip:100@192.168.0.43:5060;transport=udp
    11:52:17.888 [CM503025]: Call(53): Calling Ext:Ext.100@[Dev:sip:100@192.168.0.43:5060;transport=udp]
    11:52:17.872 [CM503004]: Call(53): Route 1: Ext:Ext.100@[Dev:sip:100@192.168.0.43:5060;transport=udp]
    11:52:17.870 [CM503010]: Making route(s) to <sip:100@192.168.0.29:5060>
    11:52:17.866 [CM505003]: Provider:[Generic VoIP Provider -] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Asterisk PBX] PBX contact: [sip:gid6133441408@67.193.170.98:5060]
    11:52:17.853 [CM503001]: Call(53): Incoming call from 17803705197@(Ln.10000@Generic VoIP Provider -) to <sip:100@192.168.0.29:5060>
    11:52:17.779 [CM503012]: Inbound out-of-office hours rule (unnamed) for 10000 forwards to DN:100
    11:50:58.304 [CM503020]: Normal call termination. Reason: Not found
    11:50:58.304 [CM503016]: Call(52): Attempt to reach <sip:7803705197@192.168.0.29> failed. Reason: Not Found
    11:50:58.303 [CM503014]: Call(52): No known route to target: <sip:7803705197@192.168.0.29>
    11:50:58.301 [CM503010]: Making route(s) to <sip:7803705197@192.168.0.29>
    11:50:58.294 [CM505001]: Ext.100: Device info: Device Identified: [Man: Grandstream;Mod: GXP Series;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Grandstream GXP2000 1.2.1.4] PBX contact: [sip:100@192.168.0.29:5060]
    11:50:58.291 [CM503001]: Call(52): Incoming call from Ext.100 to <sip:7803705197@192.168.0.29>
     
  5. sgiddey

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    Thanks for the reply.. figured it out.. had no outbound rules ,.... duh.. created a rule and bingo.. thanks

    SPG
     
  6. nbailey

    nbailey Member

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    I was just going to say that, then I read your last post. Glad you got it working and enjoy!!

    Thanks,
    Nate
     
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