3CX 11SP3, remote extension : no audio

Discussion in '3CX Phone System - General' started by powertel, Jan 22, 2013.

Thread Status:
Not open for further replies.
  1. powertel

    Joined:
    Jan 22, 2013
    Messages:
    1
    Likes Received:
    0
    Hi,

    We install on yesterday a new customer, as this :

    Phones : 5x Cisco SPA 525G2, Firmware 7.5.3

    • LOUVIERS : principal site. IPBX 3CX 11 SP3 / abyss on Windows Server 2012 DC.
    @IPPUBLIC 109.14.46.63
    @IPPRIVATE 192.168.1.2
    NAT : in DMZ mode to the IPBX (else, all traffic is diriged to the IPBX))
    Modem router : Buffalo AirStation, without any advanced service (no sip alg, no nat helper)
    3 phones on the site (10, 11, 12)
    SIP Provider : OpenIP

    • LE NEUBOURG : remote site.
    @IPPUBLIC 109.13.149.71
    @IPPRIVATE : network 192.168.2.0/24
    Modem router : Buffalo AirStation, without any advanced service (no sip alg, no nat helper)
    2 phone on the site (20, 21)

    Config extension 3CX with options : PBX delivers audio : YES, support RE-invite : YES, support REPLACE : YES

    For the principal site, everything is OK

    On the remote site : there is no audio !

    In a first time, i thank it was due to the router config, so i did a firewall check : everything is "succeed"
    I disconnect one of the 2 remote extensions, my idea was to tru to make One work.
    Then, i configure this one in the DMS of the router, the objective was to help me to know if the ssue was due to the NAT config, other port translation. The problem was persistent. Precision : it's not a "One Way Audio Issue", but a "NO WAY audio issue", for internal or external calls...

    2nd test : in our office, we tryed to connect the unused extension : same problem than for the other remote extension ! So, we installed 3CX phone for Windows to try the SIP traffic : no audio.

    by search more, i've discovered that the audio arrives to the IPBX from the WNE, but don't goes to the remote extensions (i discovered this by recording calls to the remote extension. I had this idea because during a "no audio call", if i put inhold the call.... the caller had the music !!!). Result : on the record, we can hear clearly the exterior caller, but we don't heard the internal caller...

    Logs of 3CX
    22-janv.-2013 00:00:24.459 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 199.192.206.228:3478 over Transport 192.168.1.2:5060
    22-janv.-2013 00:00:24.459 Best route: next hop=192.168.1.1 if=12 on transp: 192.168.1.1
    22-janv.-2013 00:00:24.459 STUN server stun3.3cx.com has IP:173.212.195.222
    22-janv.-2013 00:00:24.459 STUN server stun2.3cx.com has IP:178.238.134.190
    22-janv.-2013 00:00:24.422 STUN server stun.3cx.com has IP:199.192.206.228
    22-janv.-2013 00:00:12.684 Currently active calls [none]
    21-janv.-2013 23:59:45.248 [MS105000] C:52.1: No RTP packets were received:remoteAddr=88.160.218.4:9002,extAddr=109.9.102.123:9020,localAddr=109.9.102.123:9020
    21-janv.-2013 23:59:45.248 MSLogReports
    21-janv.-2013 23:59:44.246 L:55.2[Extn]: Terminating targets, reason: SIP ;cause=487 ;text="Request Terminated"
    21-janv.-2013 23:59:44.246 Leg L:55.2[Extn] is terminated: Cause: 487 Request Terminated/INVITE from 192.168.1.66:5060
    21-janv.-2013 23:59:44.246 L:55.2[Extn] got Terminated Recv 487/INVITE from 192.168.1.66:5060 tid=5c0288144a1c386e Call-ID=MjY0NGM1NmNjMmY2YzExNTZlNTMxMDgwMTkwOGJlMDc.:
    SIP/2.0 487 Request Terminated
    Via: SIP/2.0/UDP 192.168.1.2:5060;branch=z9hG4bK-d8754z-5c0288144a1c386e-1---d8754z-
    To: <sip:12@192.168.1.2>;tag=c134f5f96e57af1ei0
    From: "Louviers:Th. Cornilleau (Le Neubourg)"<sip:20@192.168.1.2:5060;nf=q>;tag=152bdc44
    Call-ID: MjY0NGM1NmNjMmY2YzExNTZlNTMxMDgwMTkwOGJlMDc.
    CSeq: 1 INVITE
    Server: Cisco/SPA525G2-7.5.3
    Content-Length: 0
    21-janv.-2013 23:59:44.246 Terminated from <sip:12@192.168.1.2>;tag=c134f5f96e57af1ei0 to "Louviers:Th. Cornilleau (Le Neubourg)"<sip:20@192.168.1.2:5060;nf=q>;tag=152bdc44; reason: Error
    21-janv.-2013 23:59:44.246 L:55.2[Extn] got Failure: Failure Recv 487/INVITE from 192.168.1.66:5060 tid=5c0288144a1c386e Call-ID=MjY0NGM1NmNjMmY2YzExNTZlNTMxMDgwMTkwOGJlMDc.:
    SIP/2.0 487 Request Terminated
    Via: SIP/2.0/UDP 192.168.1.2:5060;branch=z9hG4bK-d8754z-5c0288144a1c386e-1---d8754z-
    To: <sip:12@192.168.1.2>;tag=c134f5f96e57af1ei0
    From: "Louviers:Th. Cornilleau (Le Neubourg)"<sip:20@192.168.1.2:5060;nf=q>;tag=152bdc44
    Call-ID: MjY0NGM1NmNjMmY2YzExNTZlNTMxMDgwMTkwOGJlMDc.
    CSeq: 1 INVITE
    Server: Cisco/SPA525G2-7.5.3
    Content-Length: 0
    21-janv.-2013 23:59:44.246 [CM503003]: Call(C:55): Call to <sip:12@192.168.1.2:5060> has failed; Cause: 487 Request Terminated/INVITE from 192.168.1.66:5060
    21-janv.-2013 23:59:44.246 Session 7094 has failed in leg L:55.2[Extn] ; Cause: 487 Request Terminated/INVITE from 192.168.1.66:5060
    21-janv.-2013 23:59:44.246 Failure from <sip:12@192.168.1.2>;tag=c134f5f96e57af1ei0 to "Louviers:Th. Cornilleau (Le Neubourg)"<sip:20@192.168.1.2:5060;nf=q>;tag=152bdc44
    21-janv.-2013 23:59:44.243 L:54.2[Extn]: Terminating targets, reason: SIP ;cause=487 ;text="Request Terminated"
    21-janv.-2013 23:59:44.243 Leg L:54.2[Extn] is terminated: Cause: 487 Request Terminated/INVITE from 192.168.1.67:5060
    21-janv.-2013 23:59:44.243 L:54.2[Extn] got Terminated Recv 487/INVITE from 192.168.1.67:5060 tid=730b826f2e503f3c Call-ID=NWZhMjZjZDE3NjBlYTdlMjJmMDM4ZDc2Y2QxOTBjZjk.:
    SIP/2.0 487 Request Terminated
    Via: SIP/2.0/UDP 192.168.1.2:5060;branch=z9hG4bK-d8754z-730b826f2e503f3c-1---d8754z-
    To: <sip:11@192.168.1.2>;tag=fc683f7f8f073595i0
    From: "Louviers:Th. Cornilleau (Le Neubourg)"<sip:20@192.168.1.2:5060;nf=q>;tag=01263b55
    Call-ID: NWZhMjZjZDE3NjBlYTdlMjJmMDM4ZDc2Y2QxOTBjZjk.
    CSeq: 1 INVITE
    Server: Cisco/SPA525G2-7.5.3
    Content-Length: 0
    21-janv.-2013 23:59:44.243 Terminated from <sip:11@192.168.1.2>;tag=fc683f7f8f073595i0 to "Louviers:Th. Cornilleau (Le Neubourg)"<sip:20@192.168.1.2:5060;nf=q>;tag=01263b55; reason: Error
    21-janv.-2013 23:59:44.243 L:54.2[Extn] got Failure: Failure Recv 487/INVITE from 192.168.1.67:5060 tid=730b826f2e503f3c Call-ID=NWZhMjZjZDE3NjBlYTdlMjJmMDM4ZDc2Y2QxOTBjZjk.:
    SIP/2.0 487 Request Terminated
    Via: SIP/2.0/UDP 192.168.1.2:5060;branch=z9hG4bK-d8754z-730b826f2e503f3c-1---d8754z-
    To: <sip:11@192.168.1.2>;tag=fc683f7f8f073595i0
    From: "Louviers:Th. Cornilleau (Le Neubourg)"<sip:20@192.168.1.2:5060;nf=q>;tag=01263b55
    Call-ID: NWZhMjZjZDE3NjBlYTdlMjJmMDM4ZDc2Y2QxOTBjZjk.
    CSeq: 1 INVITE
    Server: Cisco/SPA525G2-7.5.3
    Content-Length: 0
    21-janv.-2013 23:59:44.243 [CM503003]: Call(C:54): Call to <sip:11@192.168.1.2:5060> has failed; Cause: 487 Request Terminated/INVITE from 192.168.1.67:5060
    21-janv.-2013 23:59:44.243 Session 7090 has failed in leg L:54.2[Extn] ; Cause: 487 Request Terminated/INVITE from 192.168.1.67:5060
    21-janv.-2013 23:59:44.243 Failure from <sip:11@192.168.1.2>;tag=fc683f7f8f073595i0 to "Louviers:Th. Cornilleau (Le Neubourg)"<sip:20@192.168.1.2:5060;nf=q>;tag=01263b55
    21-janv.-2013 23:59:44.227 L:53.2[Extn]: Terminating targets, reason: SIP ;cause=487 ;text="Request Terminated"
    21-janv.-2013 23:59:44.227 Leg L:53.2[Extn] is terminated: Cause: 487 Request Terminated/INVITE from 192.168.1.64:5060
    21-janv.-2013 23:59:44.227 L:53.2[Extn] got Terminated Recv 487/INVITE from 192.168.1.64:5060 tid=9c04c35ad077617c Call-ID=MTc2NjA1NWRjYWQyODBmNmFhMmJmODg5YjYwZDExZjU.:
    SIP/2.0 487 Request Terminated
    Via: SIP/2.0/UDP 192.168.1.2:5060;branch=z9hG4bK-d8754z-9c04c35ad077617c-1---d8754z-
    To: <sip:10@192.168.1.2>;tag=f68f8bf830227d57i0
    From: "Louviers:Th. Cornilleau (Le Neubourg)"<sip:20@192.168.1.2:5060;nf=q>;tag=2431b35e
    Call-ID: MTc2NjA1NWRjYWQyODBmNmFhMmJmODg5YjYwZDExZjU.
    CSeq: 1 INVITE
    Server: Cisco/SPA525G2-7.5.3
    Content-Length: 0
    21-janv.-2013 23:59:44.227 Terminated from <sip:10@192.168.1.2>;tag=f68f8bf830227d57i0 to "Louviers:Th. Cornilleau (Le Neubourg)"<sip:20@192.168.1.2:5060;nf=q>;tag=2431b35e; reason: Error
    21-janv.-2013 23:59:44.227 L:53.2[Extn] got Failure: Failure Recv 487/INVITE from 192.168.1.64:5060 tid=9c04c35ad077617c Call-ID=MTc2NjA1NWRjYWQyODBmNmFhMmJmODg5YjYwZDExZjU.:
    SIP/2.0 487 Request Terminated
    Via: SIP/2.0/UDP 192.168.1.2:5060;branch=z9hG4bK-d8754z-9c04c35ad077617c-1---d8754z-
    To: <sip:10@192.168.1.2>;tag=f68f8bf830227d57i0
    From: "Louviers:Th. Cornilleau (Le Neubourg)"<sip:20@192.168.1.2:5060;nf=q>;tag=2431b35e
    Call-ID: MTc2NjA1NWRjYWQyODBmNmFhMmJmODg5YjYwZDExZjU.
    CSeq: 1 INVITE
    Server: Cisco/SPA525G2-7.5.3
    Content-Length: 0
    21-janv.-2013 23:59:44.227 [CM503003]: Call(C:53): Call to <sip:10@192.168.1.2:5060> has failed; Cause: 487 Request Terminated/INVITE from 192.168.1.64:5060
    21-janv.-2013 23:59:44.227 Session 7092 has failed in leg L:53.2[Extn] ; Cause: 487 Request Terminated/INVITE from 192.168.1.64:5060
    21-janv.-2013 23:59:44.227 Failure from <sip:10@192.168.1.2>;tag=f68f8bf830227d57i0 to "Louviers:Th. Cornilleau (Le Neubourg)"<sip:20@192.168.1.2:5060;nf=q>;tag=2431b35e
    21-janv.-2013 23:59:44.090 [CM503008]: Call(C:55): Call is terminated
    21-janv.-2013 23:59:44.090 L:55.2[Extn]: Terminating targets, reason: SIP ;cause=200 ;text="Call terminated on user request"
    21-janv.-2013 23:59:44.089 Blocking refers for the Call(C:55)
    21-janv.-2013 23:59:44.089 Call(C:55) is terminated
    21-janv.-2013 23:59:44.088 ~Target=Ext:Ext.12
    21-janv.-2013 23:59:44.088 ~Route=Dev:sip:12@192.168.1.66:5060
    21-janv.-2013 23:59:44.088 Reason: SIP ;cause=200 ;text="Queue poll"
    21-janv.-2013 23:59:44.088 L:55.1[Queue]: Terminating a call from queue poll
    21-janv.-2013 23:59:44.088 L:55.1[Queue]: Terminating targets, reason: SIP ;cause=487 ;text="Request Terminated"
    21-janv.-2013 23:59:44.088 Leg L:55.1[Queue] is terminated: Cause: CANCEL from 127.0.0.1:5488
    21-janv.-2013 23:59:44.086 L:55.1[Queue] got Terminated Recv Req CANCEL from 127.0.0.1:5488 tid=bd3146119d1ab754 Call-ID=YThjOTM2YjM4ZjdhNzE5NDU3N2I3NWMzZjliOTkwYWU.:
    CANCEL sip:12@127.0.0.1:5060;nofwd=1;tag3cx=19-KVUFDDRIUD SIP/2.0
    Via: SIP/2.0/UDP 127.0.0.1:5488;branch=z9hG4bK-d8754z-bd3146119d1ab754-1---d8754z-;rport=5488
    Max-Forwards: 70
    To: <sip:12@127.0.0.1:5060;nofwd=1;tag3cx=19-KVUFDDRIUD>
    From: "Louviers:Th. Cornilleau (Le Neubourg)"<sip:20@127.0.0.1:5060>;tag=b55e8810
    Call-ID: YThjOTM2YjM4ZjdhNzE5NDU3N2I3NWMzZjliOTkwYWU.
    CSeq: 2 CANCEL
    Proxy-Authorization: Digest username="84",realm="3CXPhoneSystem",nonce="414d535c070e595d72:40a3fa5a86f9ab0d56b427dc09a154f7",uri="sip:12@127.0.0.1:5060;nofwd=1;tag3cx=19-KVUFDDRIUD",response="ec06e84110fe5c2cecf4903f829152bd",algorithm=MD5
    User-Agent: 3CX Queue Manager (q=84)
    Content-Length: 0
    21-janv.-2013 23:59:44.086 Terminated from "Louviers:Th. Cornilleau (Le Neubourg)"<sip:20@127.0.0.1:5060>;tag=b55e8810 to <sip:12@127.0.0.1:5060;nofwd=1;tag3cx=19-KVUFDDRIUD>;tag=2817e135; reason: RemoteBye
    21-janv.-2013 23:59:44.086 L:55.1[Queue] Sending: OnSendResp Send 487/INVITE from 0.0.0.0:0 tid=bd3146119d1ab754 Call-ID=YThjOTM2YjM4ZjdhNzE5NDU3N2I3NWMzZjliOTkwYWU.:
    SIP/2.0 487 Request Terminated
    Via: SIP/2.0/UDP 127.0.0.1:5488;branch=z9hG4bK-d8754z-bd3146119d1ab754-1---d8754z-;rport=5488
    To: <sip:12@127.0.0.1:5060;nofwd=1;tag3cx=19-KVUFDDRIUD>;tag=2817e135
    From: "Louviers:Th. Cornilleau (Le Neubourg)"<sip:20@127.0.0.1:5060>;tag=b55e8810
    Call-ID: YThjOTM2YjM4ZjdhNzE5NDU3N2I3NWMzZjliOTkwYWU.
    CSeq: 2 INVITE
    Content-Length: 0

    Please, help me !
     
  2. leejor

    leejor Well-Known Member

    Joined:
    Jan 22, 2008
    Messages:
    10,833
    Likes Received:
    294
    Without going over the logs, the most common "no-audio" causes are..

    Use of the same port number (5060?) on multiple extensions at the remote location.
    A router, or routers, that do not "play" well with SIP and may require some settings to be changed.
    Blocked ports, or a port conflict. (did you run, with success, the 3CX port/firewall checker at the PBX end?)

    Are you able to use a remote extension at any other remote location with success?
     
Thread Status:
Not open for further replies.