Hello Since I have upgraded to version 12, from version 11, I have many license problems. We have purchased version 11 Professional and now we have version 12 Standard with 16 calls. Nevertheless, many times, out of the blue, I will get "License limit is reached, active calls: " and 3CX will work in free mode, limited to 2 calls. If I issue a 3cx service restart, everything will be back to normal. I get no warning that the program works in free mode. Checking my license screen shows my correct license. I have not purchased any support package from 3CX because we never had any problems, beside this one. Calling 3CX I was advised to purchase support for them to be able to fix this. As far as I could understand from my conversation with a 3CX employee, this can happen if my 3CX server looses it's internet connectivity. This happens in the real world and I see no reason for 3CX to disable my license if that occurs! And even if this is the only way for them to stop "hackers" or license stealing, I would expect my license to be restored as soon as the internet connection is back online.(not that my server actually looses internet connection) Question is: Why do I need to pay almost 500 EURO for support when the problem is on 3CX's end? I am not the one verifying licenses and disabling them. 3CX is. If anything happens to 3CX as a company and their websites are down, my license will be useless in this situation. Yours too. What do you think?