3CX ACT! Integration

Discussion in 'CRM / Helpdesk / App Integration' started by Philip Darnell, Nov 3, 2017.

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  1. Philip Darnell

    Philip Darnell New Member

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    Hi

    I am trying to setup the 3CX ACT! Integration for a customer and having a few difficulties, The TAPI Driver works fine and can dial out from ACT! but I can't get incoming calls to communicate with ACT! (I must have input some settings wrong) Is there a way to look to see if the 3CX plugin is failing to log into the database?

    The pad file is saved on a server and accessed through the network path ie //server/ACTDATA/act17.pad

    So i have it set as a local file as attached and the username and password used to logon.
     

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  2. Philip Darnell

    Philip Darnell New Member

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    I can see the following in the logs:

    03/11/2017 09:38:53 - CallStatusChanged - CallID='1685:2' - RealTimeCallID='1685' - Incoming='True' - OtherPartyNumber='0**********' - State='Ringing'
    03/11/2017 09:38:53 - Call arrived - contactNumber='0**********' - callType='Inbound' - callId='1685'.
    03/11/2017 09:38:58 - CallStatusChanged - CallID='1685:2' - RealTimeCallID='1685' - Incoming='True' - OtherPartyNumber='0**********' - State='Connected'
    03/11/2017 09:38:58 - Call connected - callType='Inbound' - callId='1685'.
    03/11/2017 09:38:58 - An error occurred processing a call connected event: Object reference not set to an instance of an object.
    03/11/2017 09:39:05 - CallStatusChanged - CallID='1685:2' - RealTimeCallID='1685' - Incoming='True' - OtherPartyNumber='0**********' - State='Ended'
    03/11/2017 09:39:05 - Call ended - callType='Inbound' - callId='1685'.
    03/11/2017 09:39:05 - An error occurred processing call finalization: Object reference not set to an instance of an object.
     
  3. Andreas Paradisiotis

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    Here is a guide how to configure act! with 3CX
     
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