voiper
Forum User
- Joined
- Mar 24, 2008
- Messages
- 38
- Reaction score
- 1
Hi Folks,
normally I wait for rainy days before starting some "computer-based adventures". But today I made an exception because the fax functionality from 3CX sounds too exciting not to try- even in a sunny day :lol:
To say it short: I feel frustrated. In all manuals I read, even in this forum, will not be clarified what's exactly the requirements for the 3CX fax functionality and the "How To" for a successful integration.
My 3CX (newest corporate-version) runs in the meantime quite smooth. As far I can see all function are working well. I use the following equipment:
3CX Phone System (Version5.1.4510.0)
Patton SN4552/2BIS/EUI
Hardware Version 2.1
Software Version R4.2 2008-01-17 SIP
and updated Templates.
There is a ISDN line connected to the Patton SN4552 for all incoming and outgoing calls. A SIP-Provider also exists (sipgate.de) but is currently not in use.
I added a DID in the line section for the ISDN-based fax number which is 979899. This DID is specified as "Which calls are faxes - All calls". If there is a (fax-)call, the 3CX system will pick it correctly, but, how strange, immediately hang up (Call::Terminate [CM503008]: Call(81): Call is terminated ).
Here is a copy from the protocol:
18:23:13.710 MediaServerReporting::RTPReceiver [MS105000] C:81.2: No RTP packets were received:remoteAddr=192.168.100.250:10004,extAddr=0.0.0.0:0,localAddr=127.0.0.1:7370
18:23:13.710 Call::Terminate [CM503008]: Call(81): Call is terminated
18:23:13.663 LineCfg::getInboundTarget [CM503011]: Inbound office hours' rule for DID:Fax forwards to Fax:888
18:23:13.663 LineCfg::getInboundTarget [CM503009]: DID rule (Fax) is applied to call from sip:[email protected]:5060 to 979899
18:23:13.663 LineCfg::getInboundTarget [CM503011]: Inbound office hours' rule for DID:Fax forwards to Fax:888
18:23:13.663 LineCfg::getInboundTarget [CM503009]: DID rule (Fax) is applied to call from sip:[email protected]:5060 to 979899
18:23:13.648 Call::Terminate [CM503008]: Call(81): Call is terminated
18:23:13.648 LineCfg::getInboundTarget [CM503011]: Inbound office hours' rule for DID:Fax forwards to Fax:888
18:23:13.648 LineCfg::getInboundTarget [CM503009]: DID rule (Fax) is applied to call from sip:[email protected]:5060 to 979899
18:23:12.398 CallCtrl:nLegConnected [CM503007]: Call(81): Device joined: sip:[email protected]:5100;user=phone
18:23:12.398 LineCfg::getInboundTarget [CM503011]: Inbound office hours' rule for DID:Fax forwards to Fax:888
18:23:12.398 LineCfg::getInboundTarget [CM503009]: DID rule (Fax) is applied to call from sip:[email protected]:5060 to 979899
18:23:12.382 CallCtrl:nLegConnected [CM503007]: Call(81): Device joined: sip:[email protected]:5060
18:23:12.273 CallCtrl:nSelectRouteReq [CM503004]: Call(81): Calling: FaxBox:888@[Dev:sip:[email protected]:5100;user=phone]
18:23:12.273 Line:rintEndpointInfo [CM505002]: Gateway:[SN4552] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Patton SN4552 2BIS EUI MxSF v3.2.8.45 00a0ba014af7 R4.2 2008-01-17 SIP] Transport: [sip:192.168.100.250:5060]
18:23:12.273 LineCfg::getInboundTarget [CM503011]: Inbound office hours' rule for DID:Fax forwards to Fax:888
18:23:12.273 LineCfg::getInboundTarget [CM503009]: DID rule (Fax) is applied to call from sip:[email protected]:5060 to 979899
18:23:12.210 CallCtrl:nIncomingCall [CM503001]: Call(81): Incoming call from 7426940500@(Ln.10001@SN4552) to [sip:[email protected]:5060;user=fax]
18:23:12.210 LineCfg::getInboundTarget [CM503011]: Inbound office hours' rule for DID:Fax forwards to Fax:888
18:23:12.210 LineCfg::getInboundTarget [CM503009]: DID rule (Fax) is applied to call from sip:[email protected]:5060 to 979899
It's my understanding, that a fax call by the ISDN line should be taken from the Patton SN4552 and processed by the 3CX Software, am I right? Hmmm, but why are all fax calls immediately terminated?
"Lords of 3CX World", please bring some light in that darkness :roll:
Thanks in advance,
Voiper
normally I wait for rainy days before starting some "computer-based adventures". But today I made an exception because the fax functionality from 3CX sounds too exciting not to try- even in a sunny day :lol:
To say it short: I feel frustrated. In all manuals I read, even in this forum, will not be clarified what's exactly the requirements for the 3CX fax functionality and the "How To" for a successful integration.
My 3CX (newest corporate-version) runs in the meantime quite smooth. As far I can see all function are working well. I use the following equipment:
3CX Phone System (Version5.1.4510.0)
Patton SN4552/2BIS/EUI
Hardware Version 2.1
Software Version R4.2 2008-01-17 SIP
and updated Templates.
There is a ISDN line connected to the Patton SN4552 for all incoming and outgoing calls. A SIP-Provider also exists (sipgate.de) but is currently not in use.
I added a DID in the line section for the ISDN-based fax number which is 979899. This DID is specified as "Which calls are faxes - All calls". If there is a (fax-)call, the 3CX system will pick it correctly, but, how strange, immediately hang up (Call::Terminate [CM503008]: Call(81): Call is terminated ).
Here is a copy from the protocol:
18:23:13.710 MediaServerReporting::RTPReceiver [MS105000] C:81.2: No RTP packets were received:remoteAddr=192.168.100.250:10004,extAddr=0.0.0.0:0,localAddr=127.0.0.1:7370
18:23:13.710 Call::Terminate [CM503008]: Call(81): Call is terminated
18:23:13.663 LineCfg::getInboundTarget [CM503011]: Inbound office hours' rule for DID:Fax forwards to Fax:888
18:23:13.663 LineCfg::getInboundTarget [CM503009]: DID rule (Fax) is applied to call from sip:[email protected]:5060 to 979899
18:23:13.663 LineCfg::getInboundTarget [CM503011]: Inbound office hours' rule for DID:Fax forwards to Fax:888
18:23:13.663 LineCfg::getInboundTarget [CM503009]: DID rule (Fax) is applied to call from sip:[email protected]:5060 to 979899
18:23:13.648 Call::Terminate [CM503008]: Call(81): Call is terminated
18:23:13.648 LineCfg::getInboundTarget [CM503011]: Inbound office hours' rule for DID:Fax forwards to Fax:888
18:23:13.648 LineCfg::getInboundTarget [CM503009]: DID rule (Fax) is applied to call from sip:[email protected]:5060 to 979899
18:23:12.398 CallCtrl:nLegConnected [CM503007]: Call(81): Device joined: sip:[email protected]:5100;user=phone
18:23:12.398 LineCfg::getInboundTarget [CM503011]: Inbound office hours' rule for DID:Fax forwards to Fax:888
18:23:12.398 LineCfg::getInboundTarget [CM503009]: DID rule (Fax) is applied to call from sip:[email protected]:5060 to 979899
18:23:12.382 CallCtrl:nLegConnected [CM503007]: Call(81): Device joined: sip:[email protected]:5060
18:23:12.273 CallCtrl:nSelectRouteReq [CM503004]: Call(81): Calling: FaxBox:888@[Dev:sip:[email protected]:5100;user=phone]
18:23:12.273 Line:rintEndpointInfo [CM505002]: Gateway:[SN4552] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Patton SN4552 2BIS EUI MxSF v3.2.8.45 00a0ba014af7 R4.2 2008-01-17 SIP] Transport: [sip:192.168.100.250:5060]
18:23:12.273 LineCfg::getInboundTarget [CM503011]: Inbound office hours' rule for DID:Fax forwards to Fax:888
18:23:12.273 LineCfg::getInboundTarget [CM503009]: DID rule (Fax) is applied to call from sip:[email protected]:5060 to 979899
18:23:12.210 CallCtrl:nIncomingCall [CM503001]: Call(81): Incoming call from 7426940500@(Ln.10001@SN4552) to [sip:[email protected]:5060;user=fax]
18:23:12.210 LineCfg::getInboundTarget [CM503011]: Inbound office hours' rule for DID:Fax forwards to Fax:888
18:23:12.210 LineCfg::getInboundTarget [CM503009]: DID rule (Fax) is applied to call from sip:[email protected]:5060 to 979899
It's my understanding, that a fax call by the ISDN line should be taken from the Patton SN4552 and processed by the 3CX Software, am I right? Hmmm, but why are all fax calls immediately terminated?
"Lords of 3CX World", please bring some light in that darkness :roll:
Thanks in advance,
Voiper