3CX and Intervoice Brite IQtalk IVR integration

Discussion in '3CX Phone System - General' started by kylejoe1, Apr 1, 2011.

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  1. kylejoe1

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    Anyone know how to integrate 3CX with an existing banking IVR residing on another server such as the Intervoice / Brite IQTALK IVR without using a PSTN gateway in between? Can it work over straight network connection if incoming calls coming into 3CX are from a VOIP SIP Provider? Is it as easy as adding the other IVR server as a VOIP provider or extension, etc...?

    The Intervoice/Brite IVR works with Avaya over a DS1 card with a ethernet cable going from the IVR to the Avaya PBX.

    Ex. the other IVR asks for account number/SSN/password then asks user....

    Press 1 for share balances
    Press 2 for loan balances
    etc....
     
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  2. danacclaim

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    You will need a PSTN gateway to integrate VoIP with the InterVoice-Brite IQ-Talk system. :(
     
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