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- Dec 6, 2010
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Hi all. I'm having trouble setting up 3CX for personal use to work with IPKall. I have never setup a PBX before and only use 3CXPhone on a regular basis.
3CX Phone System 10 (SP5) is installed on a Win 7 server and 3CXPhone 5.0.14900 is installed on a Win 7 desktop. Both are within the same LAN and the firewalls of the router and individual systems are configured properly. Firewall Checker completes successfully.
From what I understand, I created a new trunk for IPKall using the VOIP Provider Wizard and Generic VoIP Provider template. I specified the IPKall IP address under the 'SIP server hostname or IP' field and left the 'Outbound proxy hostname or IP' field blank. Secondly, I added an extension 100 and assigned a password to it. This allowed 3CXPhone to login to 3CX. Thirdly, I went to Settings > Advanced, checked 'Allow calls to external SIP URIs' to allow direct SIP calls, and specified a dynamic DNS hostname in 'Local SIP domain'.
When I call my IPKall number, it rings successfully and connects. However, there is no audio in either direction.
I think there is some setting I must have missed. Could someone kindly help me?
Here are the entries from the server activity log for an inbound call:
3CX Phone System 10 (SP5) is installed on a Win 7 server and 3CXPhone 5.0.14900 is installed on a Win 7 desktop. Both are within the same LAN and the firewalls of the router and individual systems are configured properly. Firewall Checker completes successfully.
From what I understand, I created a new trunk for IPKall using the VOIP Provider Wizard and Generic VoIP Provider template. I specified the IPKall IP address under the 'SIP server hostname or IP' field and left the 'Outbound proxy hostname or IP' field blank. Secondly, I added an extension 100 and assigned a password to it. This allowed 3CXPhone to login to 3CX. Thirdly, I went to Settings > Advanced, checked 'Allow calls to external SIP URIs' to allow direct SIP calls, and specified a dynamic DNS hostname in 'Local SIP domain'.
When I call my IPKall number, it rings successfully and connects. However, there is no audio in either direction.
I think there is some setting I must have missed. Could someone kindly help me?
Here are the entries from the server activity log for an inbound call:
Code:
05:19:20.065 [CM503008]: Call(6): Call is terminated
05:19:16.071 Currently active calls - 1: [6]
05:19:10.283 [CM503007]: Call(6): Device joined: sip:[email protected]:58506;rinstance=ce15287735fc1a3f
05:19:10.283 [CM503007]: Call(6): Device joined: sip:[email protected]:5060
05:19:04.075 [CM505001]: Ext.100: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhone 5.0.14900.0] PBX contact: [sip:[email protected]:5060]
05:19:04.075 [CM503002]: Call(6): Alerting sip:[email protected]:58506;rinstance=ce15287735fc1a3f
05:19:03.919 [CM503025]: Call(6): Calling Ext:Ext.100@[Dev:sip:[email protected]:58506;rinstance=ce15287735fc1a3f]
05:19:03.872 [CM503004]: Call(6): Route 1: Ext:Ext.100@[Dev:sip:[email protected]:58506;rinstance=ce15287735fc1a3f]
05:19:03.872 [CM503010]: Making route(s) to <sip:[email protected]:5060>
05:19:03.872 [CM505003]: Provider:[IPK] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [IPKall] PBX contact: [sip:[email protected]:5060]
05:19:03.856 [CM503001]: Call(6): Incoming call from 2066820185@(Ln.10000@IPK) to <sip:[email protected]:5060>
05:19:03.856 [CM503012]: Inbound out-of-office hours rule (unnamed) for 10000 forwards to DN:100