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3CX and modern phones

Discussion in '3CX Phone System - General' started by ccomley, Mar 2, 2016.

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  1. ccomley

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    It's great that 3CX now mostly looks after phones for us directr from the console with no faffing about. Except for soft-keys.

    BLFs are fine, but the other main reason we find users want soft keys programmed is speed-dials. Esp with expensive phones with lots of buttons. e.g. the Yealink T48. This has a touch-screen with 30 "keys" on it. The problem is that 3CX can configure a button as a custom speed dial, and take the number, but NOT the name. So we have a field of 30 buttons with numbers on them, and no clue as to what the numbers *are*.

    The solution is to manually program each T48 from its own web GUI. It's mildly annoying to have to do this. It's infuriating that having done this, 3CX then over-writes the carefully uploaded data with the brain-dead entries from the 3CX console - or with "Blank buttons" if you havn't done any.

    Does anyone know if 3CX will address this in future by adding control of the missing field, either by adding a new field to the table, or using a delimiter (e.g. type = "custom speed dial" - value = "01234567890; Pizza Shop" )

    Does anyone know if I remove the section of the template XML file that deals with BLFs, the template will still work for everything else and just leave the BLFs as they *are* when it reconfigures the phone?
     
  2. craigreilly

    craigreilly Well-Known Member

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    Removing BLF from template should work fine, I do that here...
    As far as Labels - I would post an entry on the Ideas forum.
     
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  3. CentrexJ

    CentrexJ Member

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    This is correct in 3cx 12.5 and earlier. In 3CX 14 and up this is resolved.

    Under BLF select type of "Custom Speed Dial" and it will ask for "number", "First name" and "Last Name". Since the buttons can only contain a little information before chopping we generally only use "number" and "first name".

    3CX will provision the phone with the descriptive name for that button but pressing it will dial the number.
     
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  4. ccomley

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    Ah! Thanks Jonathan! I've only had a short time playing with v.14 so far and didn't get to investugate this area. GOod to know!!

    Cheers.
     
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